--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Hub console # AI Admin Hub console {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Hub console The AI Admin Hub console in the Yokohama release offers ServiceNow customers a centralized interface to efficiently set up, configure, and monitor Now Assist applications and generative AI features on the ServiceNow AI Platform. It serves as the starting point for exploring Now Assist skills, enabling quick access to essential tools and information to implement AI-driven capabilities in your instance. Show full answer Show less ## Key Features * **Plugin Installation:** Review and install relevant plugins from the *Available for you* tab, each containing specific skills to enable generative AI features tailored to your business needs. * **Now Assist Panel Activation (Optional):** Enable the Now Assist panel via the AI Admin Hub or Admin console to integrate skills into the Next Experience UI, allowing agents to access AI capabilities across the platform. Skills can also be displayed in-product within the Core UI and Workspaces. * **Skill Activation and Configuration:** Explore available skills on the Now Assist Skills page with improved views (list or grid). Activate selected skills directly from the console and configure them to customize inputs, triggers, and display locations (Core UI, Workspaces, Now Assist panel). * **Account Settings Management:** Use the Now Assist Admin console Settings page to manage language support (with Dynamic Translation), review account details, check plugin availability, and monitor data sharing status. * **Performance Monitoring:** Access metrics on the Overview page to track plugin status, the number of active skills, skill performance summaries, and identify any issues requiring attention. * **Implementation Guidance:** Utilize the Now Assist journey checklist within the AI Admin Hub Overview page for step-by-step instructions to implement and optimize Now Assist applications and skills. ## Practical Benefits for ServiceNow Customers By leveraging the AI Admin Hub console, customers can streamline the deployment and management of generative AI features, ensuring swift activation and customization of skills that enhance agent productivity and user experience. The consolidated monitoring tools and guided checklist facilitate ongoing oversight and continuous improvement of AI capabilities within the ServiceNow environment. The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features. ## AI Admin Hub overview {#configuring-now-assist__section_zzd_qqv_jyb} Begin your exploration of the Now Assist skills in the AI Admin Hub console. This console contains everything that you need to install, configure, and learn about the different generative AI features on the ServiceNow AI Platform. The following example shows the AI Admin Hub Overview page. Figure 1. AI Admin Hub Overview page ## AI Admin Hub workflow {#configuring-now-assist__section_a12_qqv_jyb} Take five steps to begin using the AI Admin Hub console. 1. Install plugins. : On the Available for you tab of the Settings page, you can review the available plugins and install the ones that are relevant to your business needs. Each plugin contains the skills that you can activate to enable generative AI features on your instance. The following diagram shows the Available for you tab. : Figure 2. Available for you tab on the AI Admin Hub Settings \> Plugins page 2. (Optional) Turn on the Now Assist panel. : The Now Assist panel integrates the Now Assist skills into the Next Experience UI. By turning on the Now Assist panel directly from the AI Admin Hub console, you enable agents to access skills from anywhere on the ServiceNow AI Platform. For more information about the Now Assist panel, see [Now Assist panel overview](https://servicenow-prod.fluidtopics.net/hbn2oSb_JmQ6YZBXB1LIvA "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). This step is optional because the skills can also display in-product in the Core UI and in Workspaces. You can turn the Now Assist panel on from the Now Assist Experiences page of the Admin console. Figure 3. Now Assist Experiences page with Now Assist panel 3. Activate skills. : Skills are features that are created for a specific use case in a Now Assist application. Use the Now Assist Skills page to explore the skills that are available with your installed plugins. The following diagram shows the available features and skills in the Technology workflow. Explore the skills in either list or grid view using the toggle icon. This feature allows you to view detailed information about each skill and activate them without navigating away from the current page. Previously, skills were presented as cards, and this update aims to improve the way you interact with them. Figure 4. Available Now Assist skills in the Technology workflow After deciding which skills best fit your business needs, you can activate them from the console. Some skills require configuration so that you can customize the skill to your needs, such as determining the skill inputs and triggers. You can select the skills that you want to configure in the AI Admin Hub Skills page. The following example shows a step in the guided setup of the skill activation process, which is choosing where to display the skill. Skills can be displayed in-product, including the Core UI and Workspaces, or in the Now Assist panel. You can choose either or both locations. The following diagram shows the process for chat summarization activation in AI Admin Hub. Figure 5. Chat summarization activation in AI Admin Hub 4. Review your Now Assist account settings. : The Now Assist Admin console Settings page enables you to set up language support, if you have Dynamic Translation enabled on your instance, and review your account details. Get up-to-date information about what plugins are available to you and the status of data sharing on your instance. Figure 6. Now Assist Admin console account settings 5. Monitor and analyze skill performance. : Use the metrics available on the Overview page to review the summaries, performance information, and issues that need your attention. The following example shows the current plugin status, as well as the number of active skills. Figure 7. Plugin and Skills status on the AI Admin Hub Overview page The AI Admin Hub console contains the Now Assist journey checklist with additional instructions for implementing Now Assist on your instance. Figure 8. Now Assist journey checklist You can consult the following checklist from the AI Admin Hub console Overview page at any time to guide your implementation of Now Assist applications, features, and skills. ## Learn more about the Now Assist journey * Get an overview of [the Now Assist framework](https://servicenow-prod.fluidtopics.net/fv63D~OQO9AZCfrbvJBuug "Learn how Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively."). * Discover the [Now Assist panel](https://servicenow-prod.fluidtopics.net/hbn2oSb_JmQ6YZBXB1LIvA "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). * Explore the [Now Assist skills](https://servicenow-prod.fluidtopics.net/FhfSBpuVU5fE_XfziLlDrA "Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.") available. * [Activate and configure a Now Assist skill](https://servicenow-prod.fluidtopics.net/efKlj1kqoDdobcTcoEehqw "Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the ServiceNow AI Platform.") using the AI Admin Hub console. * [Analyze and monitor](https://servicenow-prod.fluidtopics.net/a7kAzoTnWzKRa_9ZwKdASg "Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention.") Now Assist skill usage and performance.