--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Activate a Now Assist skill # Activate a Now Assist skill {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the ServiceNow AI Platform. ## Before you begin Role required: sn_nowassist_admin.nsa_admin ## About this task Activate the skills that are most relevant to your use cases and business needs. For a full list of available skills, see [Now Assist skills](https://servicenow-prod.fluidtopics.net/FhfSBpuVU5fE_XfziLlDrA "Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows."). After the skills have been activated, they're accessible across the ServiceNow AI Platform based on the availability and display settings you choose. Note that the activation procedure discussed in this topic are essentially for out-of-box [Now Assist skills](https://servicenow-prod.fluidtopics.net/FhfSBpuVU5fE_XfziLlDrA "Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows."). The activation process of custom skills in AI Admin Hub console is driven by the approval mandate set in AICT by the AI steward. As AI Admin Hub and AI control tower are integrated, a particular custom skill is blocked or unblocked for activation on AI Admin Hub console based on AICT mandate (on or off). The custom skill cannot be activated on AI Admin Hub when the states are 'need review', 'in review' or 'rejected' in AICT. ## Procedure 1. Navigate to AllNow Assist Admin ConsoleNow Assist Skills. If you're already in the AI Admin Hub console, select the Now Assist Skills tab. {#configure-a-now-assist-skill__navigate-to-na-console} {#configure-a-now-assist-skill__navigate-to-na-console} 2. On the navigation panel, select a workflow, such as Technology. Each workflow contains skills sets. 3. Toggle between the list and grid layout for optimum view experience. Note: The skill details are presented at the forefront of the interface, enabling you to view all the details without needing to click or navigate away. 4. Select Activate skill. {#configure-a-now-assist-skill__select-activate-skill} {#configure-a-now-assist-skill__select-activate-skill} 5. In the first step of the skill configuration, determine which inputs or triggers that you want to associate with the skill. Each skill configuration has steps that are shown in the guided setup. The exact steps vary from skill to skill. A symbol next to each step indicates whether the step is completed, partially completed, or not completed. After configuring a step, select Save and continue to go to the next step. Return to a previous step by selecting Back. Note: Some configuration options are read only. 6. After you've configured the current step, select Save and continue to go to the next step. {#configure-a-now-assist-skill__go-to-next-step} {#configure-a-now-assist-skill__go-to-next-step} 7. **Optional:** For some skills, the next step is to define the availability. You can select Skill is always available if you do not want to place any restrictions on when the skill is available for use. If you want to add conditions, select Customize skill availability. Selecting this option opens up a condition builder for you to select fields and values that determines whether someone can use the skill. {#configure-a-now-assist-skill__select-skill-availability} {#configure-a-now-assist-skill__select-skill-availability} 8. In the next step of the skill configuration, select where you'd like to display the skill. Options vary from skill to skill. Some options are only available for certain skills. * In-product desktop: When selected, Now Assist skills are displayed on forms and workspaces. * Now Assist panel: When selected, Now Assist skills are available in the Now Assist panel. * Core UI: When selected, the Now Assist skill will display as a UI action in the Core UI. {#configure-a-now-assist-skill__ul_bsn_1zk_wyb} {#configure-a-now-assist-skill__select-display-step} {#configure-a-now-assist-skill__select-display-step} 9. For Now Assist custom skills, find additional display option of Conversational experiences. When selected, the Now Assist custom skill will also be available in Conversational experiences. 10. Select a Conversational experiences for the custom skill. You can choose from Now Assist panel, Virtual Agent or both. 11. Select Virtual Assistants. Now Assist Virtual Agent is selected by default. 12. Select the down arrow next to Display toggle to select the roles that can use the skill. 13. Enter the name of the role to add roles in the User roles field. You must have at least one role specified, but you can add as many as you like. 14. Select the X icon in the role bubble to remove an existing roles. If you don't see this option, you must activate the Now Assist panel. For more information, see [Activate Now Assist panel standard chat](https://servicenow-prod.fluidtopics.net/DBYboOkLteBGy9h4_rK7Bw "Activate the Now Assist panel standard chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface."). 15. Review your choices and select Activate to complete the configuration. {#configure-a-now-assist-skill__review-and-activate} {#configure-a-now-assist-skill__review-and-activate} ## What to do next Use the Now Assist applications and skills that you've activated. * **[Configure chat summarization and chat reply recommendation skills in the AI Admin Hub console](https://servicenow-prod.fluidtopics.net/TXUfCMPb7uJAtlxaGtMOlQ)** Define the triggers, inputs, and display location for chat summarization and chat reply recommendation by using the guided setup in the AI Admin Hub console. The activation steps are conceptually same for both the skills. * **[Configure email reply recommendation in the AI Admin Hub console](https://servicenow-prod.fluidtopics.net/hB2PGaVriC_0cklZmnZThQ)** Configure the email recommendation Now Assist skill to enable agents to draft email replies based on contextual information. *[\>]: and then