---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Add a trigger

# Add a trigger to an AI agent {#ariaid-title1}

Release version: Yokohama  
Updated November 23, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met.

## Before you begin

Role required: sn_aia.admin

## About this task

Adding a trigger is optional. If you want your AI agent to be used only in chats, you don't need to add a trigger. Only add a trigger if you want to invoke the AI agent automatically when some event occurs.

If you don't want to add a trigger, skip to the final step, [Select channels and access](https://servicenow-prod.fluidtopics.net/xYaxjE4GqcjeWOF_jrJ8cg "In the guided setup for an AI agent, activate the AI agent to use in an assistant in Now Assist for Virtual Agent, and set the processing messages.").

## Procedure

1. Select Add trigger.
2. On the form, fill in the fields.  
   {#add-trigger-aia__entry__2}

   | Fields | Description |
   |-|-|
   | Select trigger | List of triggers that are available in the instance. |
   | Name | Name of the trigger. |
   | Trigger objective | Additional user statements or sample utterances that help guide when to trigger this agentic workflow. |
   [Table 1. Create a new trigger]

   {#add-trigger-aia__entry__10}

   | Fields | Description |
   |-|-|
   | Table | Name of the applicable table for your agentic workflow. |
   | Conditions | Conditions that you can add to control the trigger configuration. You must have at least one condition. Select + Add condition set to add conditions to your agentic workflow trigger. |
   | Active trigger toggle | Only enable the trigger once you're confident in the execution of your AI agent. Try testing the [AI agent execution](https://servicenow-prod.fluidtopics.net/ArxSSwiXMlW7bz8o8Obq6A "Analyze the execution of an AI agent so you can see that it functions the way that you defined it.") and [user access](https://servicenow-prod.fluidtopics.net/8VyNBONzjgjj6Jz88BWULw "Run a manual test to verify that only the users you want to access the AI agent can do so."). To review overall trends over many executions, try an [automated evaluation](https://servicenow-prod.fluidtopics.net/eMDDizQfiIWXyccpClESJA "Evaluate agentic workflow and AI agents against datasets of your choice to monitor performance and evaluate against different benchmarks."). |
   [Table 2. Define when this trigger occurs]

   {#add-trigger-aia__entry__20}

   | Fields | Description |
   |-|-|
   | Channel | Medium for the agentic workflow output: Now Assist panel or Virtual Agent. Note: To view the output from a triggered agentic workflow in the Now Assist panel, you need the now_assist_panel_user role. |
   | Show an alert to users | Alerts appear in the selected channel. |
   [Table 4. Select where to show this launch]

   If you choose a scheduled trigger, additional options are available, such as the day of the week and time when you want the trigger to run.  
   Note:  
   When running a scheduled trigger, not every record is included in the execution. By default, the value is 10. If you want to change this number, you must set the sn_aia.max_scheduled_trigger_query system property to a different value.

   If you choose an email trigger, the target emails must exist on the
   Reply \[sys_email\] table. New emails aren't available as triggers.
3. Select Add.
4. Repeat the preceding steps for additional triggers.

## Result

You have added triggers to your AI agent to run it automatically under the specified conditions.

## What to do next

Select Save and continue to move to the final step, [Select channels and access](https://servicenow-prod.fluidtopics.net/xYaxjE4GqcjeWOF_jrJ8cg "In the guided setup for an AI agent, activate the AI agent to use in an assistant in Now Assist for Virtual Agent, and set the processing messages.").