---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Fulfilling service requests in Care Team Operations for Healthcare IT

# Fulfilling service requests in Care Team Operations for Healthcare IT {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.
For more information, see [Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US).  
Note:  
Fulfillers should modify the Incident view Service Operations Workspace and add the related list Case-\>Incident.

This enables you to see the case associated with see the incident on the Service
Operations Workspace under the Related Records section.