---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create a group for all location support agents in Care Team Operations for Healthcare IT

# Create a group for all location support agents in Care Team Operations for Healthcare IT {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a group for location support agents with the sn_cto_hcit.loc_support_agent assigned so that users added to this group inherits the collection of roles for Care Team Operations for Healthcare IT.

## Before you begin

Role required: admin

## About this task

The location support agent role gives healthcare organization members the ability to view only healthcare IT cases associated with their healthcare organization.

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select New.
3. In the name field, enter a name for your team member group.
4. Fill in the other fields as needed.
5. Navigate to the roles related list.
6. Select Edit.
7. Add the sn_cto_hcit.loc_support_agent role into the Roles List.
8. Select Save.
{#cto-it-create-support-agent-group__steps_ovv_pbh_d2c}

## Result

A user group is created for your location support agents to which you can assign your IT fulfillers when doing automated user imports.

*[\>]: and then