---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Setting up plugins for Care Team Operations for Biomed

# Setting up plugins for Care Team Operations for Biomed {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Field Service Management \[com.snc.work_management\] plugin is required for work order synchronization to function with Care Team Operations for Biomed.

For Care Team Operations for Biomed to create work orders from Healthcare Biomed cases, the Field Service Management \[com.snc.work_management\] plugin must be installed.

This plugin provides all roles and features needed for the healthcare biomed case to synchronize with work orders.

It also provides the following roles for Care Team Operations for Biomed:

* biomed.dispatcher
* biomed.agent
* biomed.qualifier

{#cto-biomed-plugin-info__ul_ryk_4km_c2c}

**If the Field Service Management \[com.snc.work_management\] plugin isn't installed:**

Work orders won'tbe created from healthcare biomed cases. Instead, agents work on fulfilling those cases directly from their portals.

Cases created are assigned to assignment groups based on the requesting location associations and are configured normally with CSM case management functionality.