Install one or more playbook applications available for use with Public Sector Digital Services. You can then configure the features available for submitting requests and routing requests to agents.

The following applications are available with Public Sector Digital Services that enable you to create and use playbooks as an end-to-end workflow for handling constituent applications and requests. For more information on installing and configuring each playbook, see the corresponding pages below.

Grants ManagementHandle applications for grants submitted by public sector users.	Social Benefits PlaybookHandle applications for social benefit programs.	License and Permit PlaybookHandle license and permit requests.
Information Request PlaybookHandle public record and information requests.	Service Request PlaybookHandle non-emergency service requests.