Plugins installed with Public Sector Digital Services

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Plugins installed with Public Sector Digital Services

    The Public Sector Digital Services (PSDS) suite includes a set of core and playbook-specific plugins designed to enhance service management and digital workflows for public sector organizations. When you install PSDS, these plugins are activated automatically if not already enabled, providing foundational capabilities and specialized functions tailored to different service areas such as Grants Management, Social Benefits, Licenses and Permits, Information Requests, and Service Requests.

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    Core Plugins

    The core plugins installed with PSDS include essential components that support case management, customer service portals, document processing, strategic planning, resource management, and agency support models. These foundational plugins enable streamlined service delivery, case handling, and digital engagement across public sector agencies.

    Playbook-Specific Plugins

    • Grants Management: Adds playbooks and frameworks for grants administration, goal setting, milestones, portfolio planning, and service applicant program management.
    • Social Benefits Playbook: Includes Policy as Code Engine components alongside core customer service and document processing plugins to manage social benefits workflows.
    • License and Permit Playbook: Focuses on document templates and service applicant information to streamline licensing and permitting processes.
    • Information Request Playbook: Emphasizes document management integrated with core customer service and agency support features.
    • Service Request Playbook: Provides essential customer service and portal plugins, with an optional Geo Map plugin to enhance service request handling.

    Additional Plugins

    • Now Assist for PSDS: Installs the Now Assist Platform plugin to incorporate AI-driven assistance into public sector workflows.
    • Optional Geo Map Plugin: Available to augment the Service Request Playbook with geospatial mapping capabilities.

    Practical Benefits for ServiceNow Customers

    By leveraging these plugins, ServiceNow customers implementing Public Sector Digital Services can expect a comprehensive and integrated environment supporting multiple public sector service areas. The automatic installation of these plugins ensures that agencies have the necessary tools to manage cases, documents, resources, and strategic initiatives effectively. Optional plugins like Geo Map and Now Assist enhance user experience and operational intelligence, enabling smarter, location-aware, and AI-assisted service delivery.

    These plugins are installed with Public Sector Digital Services, if they are not already active.

    Plugins installed with Public Sector Digital Services Core

    Plugins installed with Grants Management

    The following plugins are installed with the Grants Management (com.sn_gsm_grants):
    • Grants Playbook (com.sn_gsm_grants)
    • Goal Framework (com.snc.goal_framework)
    • Guidance Component (com.sn_component_guidance_experience)
    • Expanded Model and Asset Classes (com.sn_ent)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • Document Processor (com.sn_doc_processor)
    • Document Templates (com.sn_doc)

    • Service Applicant Program Management (com.sn_svc_appl_pgrm_mgmt)

      • Planning Item Core (com.sn_align_core)
      • Planning Attributes Core (com.sn_plng_att_core)
      • Milestones (com.sn_milestones)
      • Resource Management (com.snc.resource_management)
      • Portfolio Planning (com.sn_align_ws)
      • Strategic Planning (com.sn_apw_advanced)
      • Service Applicant Information (com.sn_svc_appl_info)

    Plugins installed with Social Benefits Playbook

    The following plugins are installed with the Social Benefits Playbook (com.sn_gsm_social_benefits):
    • Policy as Code Engine UI (com.sn_pace_builder)
    • Policy as Code Engine (com.sn_pace)
    • Expanded Model and Asset Classes (com.sn_ent)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • Document Processor (com.sn_doc_processor)
    • Service Applicant Information (com.sn_svc_appl_info)

    Plugins installed with License and Permit Playbook

    The following plugins are installed with the License and Permit Playbook (com.sn_gsm_lic_prmt):

    • Document Templates (com.snc.document_templates)
    • Expanded Model and Asset Classes (com.sn_ent)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • Document Processor (com.sn_doc_processor)
    • Service Applicant Information (com.sn_svc_appl_info)

    Plugins installed with Information Request Playbook

    The following plugins are installed with Information Request Playbook (com.sn_gsm_info_req):

    • Document Management (com.snc.platform_document_management)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)

    Plugins installed with Service Request Playbook

    The following plugins are installed with Service Request Playbook (com.sn_gsm_srvc_req):

    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • (Optional) Geo Map (sn_geo_map)

    Plugins installed with Now Assist for Public Sector Digital Services (PSDS)

    The following plugins are installed with Now Assist for Public Sector Digital Services (PSDS) (com.sn_psds_gen_ai):

    Now Assist Platform (com.sn_genai_platform)

    Optional Plugins available for Public Sector Digital Services and related apps

    Geo Map (sn_geo_map) for Service Request Playbook