Install and configure Now Assist for Public Sector Digital Services (PSDS)

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read

    • If you have the admin role, you can install and configure the Now Assist for Public Sector Digital Services (PSDS) application so that your agents can use the generative AI skills in CSM Configurable Workspace and in Core UI.

    Before you begin

    Role required: admin

    About this task

    Use the Now Assist Admin console to configure Now Assist for Public Sector Digital Services (PSDS). This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see Now Assist Admin console.

    The following table lists the features and skills that you can access from the Now Assist Admin console.

    Table 1. Public Sector Digital Services features and skills in the Now Assist Admin console
    PSDS features Skills
    Chat
    • Chat summarization
    • Chat recommendation
    • Sidebar recommendation
    Case
    • Case summarization
    • Resolution notes generation
    Search
    • Legislation summarization
    • Search summarization
    • Extract Q&A answers from knowledge base articles upon search
    AI Agent Collection for Public Sector Digital Services Info Request Fee Estimation and Waiver Review workflow
    Note:

    Now LLM Service is currently the only provider for this Now Assist application's skills.

    To get started with Now Assist, you must install at least one Now Assist application on your instance. The Now Assist Admin console can guide your implementation, starting with installation. Check out the Now Assist Journey Checklist

    The following plug-ins and store apps are required for use of Now Assist for Public Sector Digital Services (PSDS) and its features, such as AI Search and summarization skills:
    • Now Assist Admin Console (sn_nowassist_admin)
    • Now Assist for Public Sector Digital Services (PSDS) (sn_psds_gen_ai)
    • Now Assist for Customer Service Management (CSM) (sn_csm_gen_ai)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Glide Conversation Generative Al (com.glide.cs.genai)

    Procedure

    1. Install the Now Assist for Public Sector Digital Services (PSDS) plugin (com.sn_psds_gen_ai).
    2. Navigate to All > Now Assist Admin > Settings.

      If you’re already in Now Assist Admin, select the Settings tab.

    3. On the Settings page, select Plugins.

      Plugins appear as cards. Review all Now Assist plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.

      Example plugin card reads "Now Assist for Public Sector Digital Services (PSDS): GenAl related features for Public Sector Digital Services that are powered by Now Assist." Select Get plugins on the card to install it.

    4. Select Get plugins on the Now Assist for Customer Service Management (CSM) and Now Assist for Public Sector Digital Services (PSDS) cards.
    5. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
    6. Install the plugin from the ServiceNow Store page.

      Some applications may require you to request the app from the ServiceNow® Store first. After you've requested the application from the ServiceNow® Store page, navigate to All > System Applications > All Available Applications > All to finish the installation.

    7. Return to the Now Assist Admin console.
    8. In the dialog box, select Refresh.

    Result

    Your Now Assist Admin console is successfully configured with the necessary plug-ins. Select View all (Plugin) Assists and Skills to review the features of your new plugin, or close the dialog box to return to the Now Assist Admin console.

    What to do next

    Activate Now Assist panel standard chator Activate a Now Assist Skill.