Government Service Portal

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Government Service Portal

    The Government Service Portal provides constituents and businesses with a streamlined, user-friendly interface to engage with government services. It enables users to report issues, request services, track case statuses, access public records, and update contact information. The portal supports customized home pages tailored for logged-in and anonymous users, enhancing the user experience across different government agencies.

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    Features for Constituents

    • Register as a new user, create login credentials, and manage user profiles.
    • Browse and request various government services, track service requests, and report issues.
    • Search knowledge articles and community discussions for information and support.
    • Access updates on policies and programs relevant to their needs.
    • Engage with a Virtual Agent for assistance.
    • Submit requests for public services such as street repair, trash removal, and building inspections.
    • Request access to public records from local, state, and federal agencies.

    Features for Businesses and Business Entities

    • Access and manage business cases and service information.
    • Register new businesses and manage business profiles, including child businesses.
    • Request business-related services such as licenses, permits, grants, social benefit programs, and public services.
    • View submitted and received service requests, licenses, permits, and information records.
    • Manage business contact information and receive government notifications and contact approvals.
    • Access government publications like pamphlets and newsletters relevant to business services.

    Customization and Configuration

    Administrators can customize the portal’s home pages and service catalogs to meet specific agency needs using Service Portal tools. Additionally, Guided Setup options are available for configuring Public Sector Digital Services Core, enabling tailored deployment and management.

    By using the Government Service Portal, constituents and businesses can report issues, access and view the status of existing service requests, request public records, search for information about a question or issue, view and update their contact information, and request assistance from a government service agent— all in a user-friendly, customizable interface.

    Government Service Portal for constituents

    The Government Service Portal experience begins on the portal home page for constituents. Agencies usually customize their home pages to be viewed by logged-in users and users who aren't logged in. For example, a logged-in user might see different information on the home page than a user who isn’t logged in.

    This example shows the default home page for a registered user of the Public Sector Digital Services Government Service Portal.

    Different interaction options on the Constituent view. For more information, refer to the text that follows.
    Note:
    Administrators can customize Government Service Portal home pages in Service Portal, so home page appearance might differ across government agencies.

    Constituents can do the following tasks in the Government Service Portal:

    • Register as a new user, create a login, and create a user profile.
    • Browse and request services or information, track cases, view received services, and report issues.
    • Search for information, browse knowledge articles, and engage with the community.
    • Get the latest information on policies and programs by searching and viewing articles.
    • Discuss issues with neighbors and share perspectives by asking the community.
    • View your recent services and see the popular services on the site.
    • Get help using Virtual Agent.
    • Request services such as street repair, trash removal, building inspections, and other public maintenance.
    • Request information and public records from local, state, and federal public agencies.

    For more information on the services that are offered in the Government Service portal service catalog, see Government Service Portal service catalog list.

    Government Service Portal for businesses and business entities

    The Government Service Portal enables businesses to access their cases and service information as well as report issues. Business or business contacts can use the Government Service Portal to view their submitted cases, and raise requests by using the service request catalog.

    Business contacts have the same functionality as a constituent user, with a few additional permissions. In addition to the constituent user tasks, business contacts can do the following tasks in the Government Service Portal:
    • Register a new business.
    • Request services that are related to licenses, social benefit programs, permits, information, and service requests.
    • Request services that are related to grants, social benefit programs, licenses, permits, information, and public services.
    • View the services that they received.
    • View information records that they requested.
    • View all license or permit requests.
    • View items that they received.
    • View their existing cases.
    • View business and child business profiles.
    • View business contact information such as names, addresses, and other contact information.
    • View publications, such as government pamphlets and newsletters about services.
    • View notifications such as government notifications and new contact approvals.

    For information on how to customize the Government Service Portal, see Customize the Government Service Portal. For information on how to customize the Government Service Portal using Guided Setup, see Configure Public Sector Digital Services Core using guided setup.