Pre-arbitration and arbitration
The dispute transactions for Visa support pre-arbitration and arbitration workflows. If an issuer and acquirer can't resolve a dispute, either party can initiate pre-arbitration, which may escalate to arbitration. In arbitration, Visa provides the final ruling.
Note:
In the playbook, the term “case filing” is used to refer to submitting an arbitration case to Visa.
An appeal can also be created by the issuer or acquirer if either party isn’t satisfied with the arbitration ruling from Visa.
Workflows in Pre-arbitration and arbitration:
| Workflow name | Dispute category | Initiated by |
|---|---|---|
| Allocation workflow |
|
Acquirer |
| Collaboration workflow |
|
Issuer |