Now Assist for Operational Sustainability (formerly ESG)

  • Release version: Yokohama
  • Updated September 4, 2025
  • 2 minutes to read
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    Summary of Now Assist for Operational Sustainability (formerly ESG)

    The Now Assist for Operational Sustainability application empowers sustainability teams by leveraging Generative AI to automate data collection and enhance reporting accuracy at an enterprise level. This tool is essential for organizations aiming to streamline their sustainability practices and ensure compliance with reporting standards.

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    Key Features

    • Generative AI Capabilities: Automates the extraction of operational sustainability metric data from utility bills.
    • Configuration Options: Admins can set up the application to enable users to utilize AI-powered skills within the Operational Sustainability Workspace.
    • Data Collection: The application collects incident data and chat transcripts to improve ServiceNow technologies, with an option for customers to opt-out of data collection.

    Key Outcomes

    By implementing Now Assist for Operational Sustainability, organizations can expect to achieve:

    • Streamlined data collection processes for sustainability metrics.
    • Accurate and auditable reporting at scale.
    • Enhanced operational efficiency through AI-driven insights.

    However, users should remain aware of AI limitations and ensure human oversight when utilizing AI-generated outputs, particularly in critical sectors such as healthcare and finance.

    Use the Now Assist for Operational Sustainability application to empower your sustainability teams with Generative AI-powered capabilities to automate and streamline data collection, and confirm accurate, auditable reporting at enterprise scale.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.