---
sourceDocument: Yokohama Environmental, Social, and Governance Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/environmental-social-governance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Environmental, Social, and Governance Management

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Explore

# Exploring ServiceNow Otto for Operational Sustainability (formerly ESG) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated September 5, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents.

## ServiceNow Otto for Operational Sustainability overview {#exploring-now-assist-for-esg__cf-exploring-parent-overview}

The ServiceNow Otto for Operational Sustainability Management is designed to enable you to leverage various Now Assist skills and agentic workflows focused on Operational Sustainability Management. ServiceNow Otto for Operational Sustainability Management is available based on entitlements.

## ServiceNow Otto for Operational Sustainability benefits {#exploring-now-assist-for-esg__cf-exploring-parent-benefits}

The generative AI skill in the ServiceNow Otto for Operational Sustainability Management application offers the following benefits:

* Automation of operational sustainability data processes, reducing manual effort in collecting, validating, and reporting of data.
* Minimized human intervention in repetitive tasks, enabling operational sustainability teams to focus on strategic initiatives and compliance goals.
* Accelerated data processing and reporting, enabling faster turnaround for audits and disclosures.
* Scalable and future-ready framework, supporting integration of new operational sustainability skills and workflows for evolving regulatory requirements.
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## ServiceNow Otto for Operational Sustainability skills {#exploring-now-assist-for-esg__section_i2w_hwv_tgc}

The following generative AI skill and agentic workflows are available in ServiceNow Otto for Operational Sustainability:{#exploring-now-assist-for-esg__table_jfx_4wv_tgc__entry__3}

| Skill | Description | User |
|-|-|-|
| Document Intelligence for Utility Invoices | Streamlines data management by automating the extraction of utility bill data, including consumption, billing dates, amounts, and units of measurement, within the Operational Sustainability Workspace. For more information, refer to [Document intelligence for utility invoices](https://servicenow-prod.fluidtopics.net/hVJpFeuFgrNP1M8s9zKOYw "The AI-driven document intelligence for utility invoices feature is designed to automate metric data collection. It automates the metric data collection by extracting utility bill data such as consumption, billing dates, amounts, and units of measurement within the Operational Sustainability Workspace."). | sn_esg_gen_ai.docintel_user |
[ ]

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## What to explore next {#exploring-now-assist-for-esg__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for Operational Sustainability skills, see:

* [Configure ServiceNow Otto for Operational Sustainability (formerly ESG)](https://servicenow-prod.fluidtopics.net/s1ChhpNXHmW661Tb6MX3_Q "If you have the admin role, you can configure the ServiceNow Otto for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace.")
* [Using ServiceNow Otto for Operational Sustainability (formerly ESG) skills](https://servicenow-prod.fluidtopics.net/_DlAXm5J3XVWp1RVo52P7g "If you have the sn_esg_gen_ai.docintel_user role, you can leverage the ServiceNow Otto for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.")
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* **[Document intelligence for utility invoices](https://servicenow-prod.fluidtopics.net/hVJpFeuFgrNP1M8s9zKOYw)**   
  The AI-driven document intelligence for utility invoices feature is designed to automate metric data collection. It automates the metric data collection by extracting utility bill data such as consumption, billing dates, amounts, and units of measurement within the Operational Sustainability Workspace.
* **[Supporting information for ServiceNow Otto for Operational Sustainability Management](https://servicenow-prod.fluidtopics.net/euZsS88oz0d~55x~Aoriig)**   
  Get a quick overview of the important information that is related to the ServiceNow Otto for Operational Sustainability application.