--- sourceDocument: Yokohama Environmental, Social, and Governance Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/environmental-social-governance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Environmental, Social, and Governance Management ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Explore # Exploring Operational Sustainability Management (formerly ESG Management) {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Operational Sustainability Management (formerly ESG Management) The ServiceNow® Operational Sustainability Management application assists organizations in managing their sustainability commitments by providing a centralized system to track progress and enhance visibility into sustainability efforts. This application addresses the common challenges faced by organizations that lack an integrated approach to sustainability management. Show full answer Show less ## Key Features * **Interactive Dashboard:** Manage operational sustainability activities effectively from the home page. * **Material Topics:** Identify and track essential sustainability topics like carbon emissions. * **Goals and Targets:** Establish measurable goals and specific targets to track progress. * **Metrics:** Define and measure performance metrics to assess sustainability goals. * **Data Collection:** Gather data for metrics either manually or through automated processes. * **Disclosures:** Generate disclosures for review, aiding transparency and compliance. ## Key Outcomes Implementing the Operational Sustainability Management application yields several business benefits: * Enhances brand reputation and competitive advantage. * Attracts investors and supports regulatory compliance. * Promotes ethical and transparent business practices. * Improves customer confidence and increases transparency regarding sustainability risks and opportunities. Familiarizing yourself with the key elements and workflows within the application ensures effective management of your sustainability initiatives and compliance with evolving regulations. The ServiceNow® ESG Management application helps you to manage your sustainability commitments. ## ESG Management overview {#esg-new-explore__section_ovb_21k_zyb} While most organizations engage in sustainability initiatives, many lack a central tool to manage their operational sustainability programs. Without a centralized system, organizations lack visibility into sustainability efforts and struggle to track progress. The Operational Sustainability Management application addresses these challenges by enabling companies to manage their sustainability programs and communicate their goals and progress. The business benefits of sustainability reporting using the Operational Sustainability Management application are as follows: * Improves your brand reputation. * Creates a competitive advantage. * Attracts investors and more capital. * Enables you to comply with regulatory requirements. * Establishes strong corporate governance through ethical, transparent, and secure business practices. * Improves corporate reputation. * Improves customer confidence. * Promotes transparency about the risks and opportunities. {#esg-new-explore__ul_vzn_4qm_1rb} ## ESG Management workflow {#esg-new-explore__section_pvb_21k_zyb} The following diagram shows the workflow of ESG Management for each user role. Figure 1. Workflow of setting up and using the ESG Management application Document material topics : Determine the material topics you'd like to track, such as managing carbon emissions. See [Create material topics](https://servicenow-prod.fluidtopics.net/ZTwY~sVeS1VSQRB9cACeOA "Create material topics for your organization so that you can identify the areas where you want to make an operational sustainability impact.") to get started and review [Material topic workflow and states](https://servicenow-prod.fluidtopics.net/1XL9tLPNtAjIIItQuJ3CJw "Material topics are the point of origin for sustainability initiatives. A material topic must be identified before it can be tracked and measured for success.The workflow states for a material topic depend on how the material topic was created.") for more details. Establish goals : Goals are the outcomes you want to achieve, and targets are specific, measurable milestones that help you reach the goals. The Create an Operational Sustainability Management goal page explains how to enter your goals and includes links to useful information like how goal progress is calculated. See [Create an Operational Sustainability Management (formerly ESG Management) goal](https://servicenow-prod.fluidtopics.net/Vf405g7jYMMSWkrEC6ZLJg "Establish operational sustainability goals to track your progress toward your chosen material topics.") for details. Create targets : A target shows you how well you are doing against your goal. The [Create an Operational Sustainability Management (formerly ESG Management) target](https://servicenow-prod.fluidtopics.net/U5idGJjTny1iA82iNE7EHQ "Create an operational sustainability target to help track the progress towards your operational sustainability goal.") page shows you how to do it. Associate entities with goals : Associate the entities that must be tracked for the goals and subgoals. This association is created for tracking purposes. Entities that are associated with the goal are responsible for tracking the goal. See [Associate entities to goals](https://servicenow-prod.fluidtopics.net/2Y21O2EGqaH4GmE3CvMqDQ "After you create the goals, you must associate those entities, which you want to track, to the goals.") for more details. Define metrics : Create metric definitions and metrics to measure performance and how the organization is progressing toward its goals and targets. To gain an in-depth understanding of what are metrics and how they're useful in Operational Sustainability Management, refer to [Exploring GRC: Metrics](https://servicenow-prod.fluidtopics.net/sIOuL8C~gCjvBYxM8vXiyQ "A metric is used to measure and evaluate the effectiveness of your organizational processes. A metric or a combination of metrics can provide an insight into a system, component, or process. The GRC: Metrics application enables other applications to assess, compare, and track the performance of the processes.") Add metrics to targets : Optionally, after you create a target, you can add a source for the target. The source can be a metric or a metric definition that contributes to the target. See [Add a source for a target](https://servicenow-prod.fluidtopics.net/vNtw_9kcbsiPYJnERHEtmA "After you create a target, you must add a source for the target. The source can be a metric or a metric definition that contributes to the parent target.") for more details. Provide data for manual metrics or automatically collect data for automated metrics : Collect data for metrics either manually or automatically. Data must be provided manually for manual metrics and is automatically collected at the scheduled time for automated metrics. See [Provide data for a metric data task](https://servicenow-prod.fluidtopics.net/3r41Q2TfEwy9JqsVN4p6ZQ "Use the metric data task to provide data for a manual metric. Metric data helps you analyze your progress toward your goals.") for more details. Generate disclosures : The disclosure is sent for review to the ESG program manager and after approval, it can be downloaded to a spreadsheet for easier reporting. Using the Microsoft 365 for ServiceNow Reporting, you can create disclosures in a Microsoft Word document. See [Integrating Microsoft 365 with ServiceNow reporting](https://servicenow-prod.fluidtopics.net/nNsMgcsI~gs4GsWn~4EEjw "The Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg) integration provides disclosure reporting capabilities to ESG reporting disclosure managers to seamlessly report ServiceNow ESG Management system data, list reports, charts, pivot, and multi pivot reports using Microsoft Word.") to get started and review [Disclosures in Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/0dXEYTUdu5rJKgLtdyRjkw "An Operational Sustainability Management disclosure refers to the practice of companies and organizations providing information and reports on their operational sustainability performance. These disclosures are designed to offer insights into how a company manages and addresses various sustainability-related issues. Users with the sn_esg.reporting_disclosure_manager role are responsible to manage the disclosure reports.") for details. ## Operational Sustainability Management benefits {#esg-new-explore__section_svb_21k_zyb} {#esg-new-explore__table_tvb_21k_zyb__entry__3} | Benefit | Feature | Users | |-|-|-| | Manage your operational sustainability activities from the interactive dashboard in the Home page. | [Operational Sustainability Workspace (formerly ESG Workspace)](https://servicenow-prod.fluidtopics.net/TvXzUgjGsPMRnwDO607sNA "The Operational Sustainability Workspace is a simplified user interface designed for different users to perform their respective tasks. The home page of the Operational Sustainability Workspace displays various quick actions and reports.") | ESG program manager, disclosure manager. | | Monitor your individual and team tasks from a single dashboard in the My tasks view. | [My tasks page view](https://servicenow-prod.fluidtopics.net/Y6fYEZwGlhmmqKdr3qZehA "My tasks page displays a single-pane view of your pending tasks, and the tasks assigned to your user group.") | ESG program manager | | Create material topics to determine your sustainability initiatives | [Create a material topic](https://servicenow-prod.fluidtopics.net/ZTwY~sVeS1VSQRB9cACeOA "Create material topics for your organization so that you can identify the areas where you want to make an operational sustainability impact.") | ESG program manager | | Establish operational sustainability goals to track your progress toward your chosen material topics. | [Create an Operational Sustainability Management (formerly ESG Management) goal](https://servicenow-prod.fluidtopics.net/Vf405g7jYMMSWkrEC6ZLJg "Establish operational sustainability goals to track your progress toward your chosen material topics.") | ESG program manager | | Create a sustainability target to help track the progress towards your sustainability goal. | [Create an Operational Sustainability Management (formerly ESG Management) target](https://servicenow-prod.fluidtopics.net/U5idGJjTny1iA82iNE7EHQ "Create an operational sustainability target to help track the progress towards your operational sustainability goal.") | ESG program manager | | Use GRC: Metrics to track goals and targets, collect data, and report data. | [Exploring GRC: Metrics](https://servicenow-prod.fluidtopics.net/sIOuL8C~gCjvBYxM8vXiyQ "A metric is used to measure and evaluate the effectiveness of your organizational processes. A metric or a combination of metrics can provide an insight into a system, component, or process. The GRC: Metrics application enables other applications to assess, compare, and track the performance of the processes.") | Metrics manager | | Create disclosures for your organization. Disclosures enable investors to make informed decisions about companies, their risk posture, and sustainability standards. | [Create a narrative disclosure on remote storage](https://servicenow-prod.fluidtopics.net/pLgK9bw_ZIcxxLzjBjbsRA "Create an ESG Management narrative disclosure for your organization and store it on remote storage such as Microsoft SharePoint. Disclosures can be of several types such as ESG report, annual report, and so on.") | Reporting disclosure manager, ESG program manager | [ ] {#esg-new-explore__table_tvb_21k_zyb} * **[Elements of Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/bkRN_OyxhWkbSkgZyMIOqA)** Before you start your sustainability initiatives, familiarize yourself with the key elements such as material topics, metrics, and disclosures that make up the Operational Sustainability Management application. * **[Material topic workflow and states](https://servicenow-prod.fluidtopics.net/1XL9tLPNtAjIIItQuJ3CJw)** Material topics are the point of origin for sustainability initiatives. A material topic must be identified before it can be tracked and measured for success.The workflow states for a material topic depend on how the material topic was created. * **[Operational Sustainability Management (formerly ESG Management) use case](https://servicenow-prod.fluidtopics.net/iUZ9xXmB7enYG3V7hqO3zA)** The operational sustainability use case consists of multiple processes such as setting up your operational sustainability program, defining metrics, collecting data for metrics, adhering to regulatory frameworks, and generating disclosures. * **[Operational Sustainability Workspace (formerly ESG Workspace)](https://servicenow-prod.fluidtopics.net/TvXzUgjGsPMRnwDO607sNA)** The Operational Sustainability Workspace is a simplified user interface designed for different users to perform their respective tasks. The home page of the Operational Sustainability Workspace displays various quick actions and reports. * **[My tasks page view](https://servicenow-prod.fluidtopics.net/Y6fYEZwGlhmmqKdr3qZehA)** My tasks page displays a single-pane view of your pending tasks, and the tasks assigned to your user group. * **[Operational Sustainability Workspace (formerly ESG Workspace) users](https://servicenow-prod.fluidtopics.net/2JwzyyhiRSM~0DjBQxfpHQ)** The Operational Sustainability Workspace displays the relevant data for the environmental, social, and governance pillars and enables you to take appropriate actions according to your role. These roles include the ESG administrator, ESG program manager, ESG reporting and disclosure manager, ESG metrics manager, and ESG data owner. * **[Managing Sustainable IT](https://servicenow-prod.fluidtopics.net/F0W7DKBAZIsHc9iEj1KBVg)** The Sustainable IT application enables you to effectively manage and monitor the emissions generated by your hardware assets. Additionally, it enables you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan. * **[Scope 3 dashboard](https://servicenow-prod.fluidtopics.net/~KPDcO0QKjVB9jnhYf4nVA)** The Scope 3 dashboard helps you to calculate and track scope 3 emissions to gain a complete understanding of your organization's operational sustainability impact and ensure compliance with evolving regulations. Scope 3 emissions refer to indirect emissions in your value chain, for example, the emissions generated from procurement of equipment. * **[ESG content accelerator](https://servicenow-prod.fluidtopics.net/0Ee8la1T2otjY~ozt4xFtw)** The ESG content accelerator application is a centralized repository of frameworks, citations, metric definitions, and emission factors. Using this application accelerates the adoption of operational sustainability frameworks. * **[Emission factor library](https://servicenow-prod.fluidtopics.net/sfpkYq5FNEk9rhqIBJWaFw)** An emission factor library consists of emission factors, emission activities and emission activity sources. It is crucial to set up your emission factor library to calculate your emissions accurately. * **[Usage of emission factors in a calculated metric definition](https://servicenow-prod.fluidtopics.net/KMnqa149RPZSuLiBVeWJtQ)** When using an emission factor in a calculated metric definition (CMD), follow the specified guidelines to confirm accurate results. * **[Forecasting planning and analysis](https://servicenow-prod.fluidtopics.net/sSWj4soJvzyFMrlxjkZ4bg)** You can use the forecast planning and analysis feature to simulate various scenarios. The forecast planning and analysis tools enable for the creation, saving, visualization, and comparison of multiple analyses, enabling better planning.