---
sourceDocument: Yokohama Environmental, Social, and Governance Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/environmental-social-governance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Environmental, Social, and Governance Management

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Operational Sustainability Management (formerly ESG Management) implementation

# Operational Sustainability Management (formerly ESG Management) implementation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the steps in the ServiceNow®
ESG Management application checklist to download the ESG Management from the ServiceNow Store, and get it ready for operation.
Mandatory and optional setup steps, as well as an implementation checklist are provided to
simplify the setup.  
The flow of mandatory steps in the checklist are as follows:

1. Install the Operational Sustainability Management application from the Servicenow Store
2. Create material topics
3. Create goals
4. Create targets
5. Create entity and entity types
6. Define metric definitions
7. Define metrics
8. Provide data for metrics
9. Import citations (optional)
10. Create disclosures
11. Integrate with other apps such as Watershed, PPM, and Urjanet (optional)
{#esg-implementation__ol_m2t_b3y_m3c}
* **[Install Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/Hf~FFZI6Ssr22faIR5BQ0w)**   
  You can install the ESG Management application (sn_esg) if you have the sys_admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Complete the entitlements for Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/~pmVEhG9vJ~OtpBjKp1aAg)**   
  After you install the ESG Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.
* **[Setup checklist for the Operational Sustainability Management (formerly ESG Management) application](https://servicenow-prod.fluidtopics.net/YllKRpNso_CibZF5DnjCrw)**   
  This checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform® instance. When you have completed these tasks, the base system is ready for operation.