Combined Now Assist for Source-to-Pay Operations release notes for upgrades from Washington DC to Yokohama

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Source-to-Pay Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Source-to-Pay Operations to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Now Assist for Source-to-Pay Operations.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Now Assist for Sourcing and Procurement Operations (SPO) With ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include Sourcing request summarization Purchase requisition summarization Procurement case summarization If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application. Request the generative AI capabilities by using the Now Assist for SPO Virtual Agent Requesters can leverage contextual generative AI using the Now Assist for SPO Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases. Now Assist for Supplier Lifecycle Operations (SLO) With ServiceNow® Now Assist for SLO, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items. Now Assist for Accounts Payable Operations (APO) With ServiceNow® Now Assist for APO application, AP fulfillers can easily summarize invoice case and inquiry case-related records, providing real-time progress updates and action items.
Yokohama	Now Assist for Sourcing and Procurement Operations (SPO) Now Assist for SPO includes an agentic workflow that enhances conversational intake capabilities. This AI-powered agent team streamlines user inquiries to sourcing and procurement teams by gathering knowledge, clarifying requests, deflecting common questions, providing product information, and recommending the appropriate purchase plan. For more information, see Use agentic workflows. The following new skills are available in Now Assist for SPO: Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items. Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items. Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items. Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items. Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items. Now Assist for Supplier Lifecycle Operations (SLO) Now Assist for SLO includes an agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process, including data validation, duplicate checking, task generation, and communication with suppliers, streamlining the entire process for faster time-to-activation. For more information, see [Placeholder link text to key bundle-stpop.agentic-workflows-na-slo]. The following new skills are available in Now Assist for SLO: Conversational intake for suppliers: Suppliers can request profile updates, submit cases, and track inquiry statuses through a conversational interface powered by AI. Now Assist summarization panel: Case summaries are generated directly within the Now Assist Panel with no need to open individual case records. Multilingual support for summarization: Case details are summarized in the user's preferred language, improving accessibility for global teams. Now Assist for Accounts Payable Operations (APO) With the Now Assist for APO application, AP fulfillers can leverage generative AI capabilities to chat with live agents, submit a request, and track its status. The ServiceNow®Now Assist experience brings generative AI powered purchase order line mapping feature designed to enhance matching accuracy and reducing manual intervention. Generate purchase order summarization using Now Assist skills powered by generative AI. Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents. New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

Changes

Between your current release family and Yokohama, some changes were made to existing Now Assist for Source-to-Pay Operations features.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

Removed

Between your current release family and Yokohama, some Now Assist for Source-to-Pay Operations features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Now Assist for Source-to-Pay Operations features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Now Assist for Source-to-Pay Operations.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Install Now Assist for Source-to-Pay Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Now Assist for Source-to-Pay Operations by requesting it from ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Source-to-Pay Operations, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Source-to-Pay Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Source-to-Pay Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Now Assist for Sourcing and Procurement Operations (SPO) supports summarization of procurement-related records, providing real-time progress updates and action items. Available summarization skills include: Sourcing request summarization Purchase requisition summarization Procurement case summarization Now Assist for Supplier Lifecycle Operations (SLO) supports summarization for the details of supply-related records to keep the supplier managers and fulfillers informed about their progress and action items. Now Assist for APO supports record summarization for invoice and inquiry cases. See Now Assist for Source-to-Pay Operations for more information.
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases Now Assist for Sourcing and Procurement Operations (SPO) supports enhanced AI search and the Retrieval-augmented generation (RAG) framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases. Now Assist for Supplier Lifecycle Operations (SLO) supports a conversational intake that helps suppliers to view and update supply information through a conversational flow. Now Assist for Accounts Payable Operations (APO) supports a conversational intake to complete self-service tasks, such as submit a request or track a request status.