Combined Now Assist for Order Management release notes for upgrades from Washington DC to Yokohama

yokohama Combined Product Files

Release

yokohama

ft:locale

en-US

ft:publication_title

yokohama Combined Product Files

ft:clusterId

delta3yw

bundleId

delta3yw

Combined Now Assist for Order Management release notes for upgrades from Washington DC to Yokohama

Release version: Yokohama

Updated June 16, 2026

4 minutes to read

Consolidated page of all release notes for Now Assist for Order Management from Washington DC to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Order Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Now Assist for Order Management.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Enable the manage order operations agent in the Business Portal Activate the manage order operations agent so that you can make it available to your customers on the Business Portal. Request order changes using Now Assist Use the manage order operations agent to provide a seamless experience to your customers on the Business Portal, enabling them to create order cases using a virtual assistant effortlessly. The AI agent can intelligently categorize requests for expedited delivery by creating order-related cases linked directly to the specific order, significantly reducing manual case creation and speeding up resolution times. Interaction channels include chat and voice options. Summarize an order Generate a summary of a complex order for a unified view of the order's current state to: Respond confidently to customer queries with accurate, real-time order status. Track changes and validate details to maintain consistency and transparency. Minimize errors and improve communication across suppliers and partners. Monitor tasks that are at risk of missing deadlines. Assign tasks to appropriate resources based on priority and skill. Make rapid prioritization decisions to prevent delays and help ensure timely fulfilment.

Changes

Between your current release family and Yokohama, some changes were made to existing Now Assist for Order Management features.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

Removed

Between your current release family and Yokohama, some Now Assist for Order Management features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Now Assist for Order Management features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Now Assist for Order Management.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Request the Now Assist for Order Management application from the ServiceNow Store and install it using the Application Manager. For more information, see Install an application.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Order Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Order Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Order Management, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Order Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Order Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Enable business-to-business (B2B) customers to submit order cases autonomously from the Business Portal by simply describing their needs in natural language using the manage order operations agent. Summarize complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity. See Now Assist for Order Management for more information.