--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yv bundleId : - delta3yv --- Combined User Experience Analytics release notes for upgrades from Vancouver to Yokohama ======================================================================================== Combined User Experience Analytics release notes for upgrades from Vancouver to Yokohama {#ariaid-title1} ========================================================================================================= * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for User Experience Analytics from Vancouver to Yokohama. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family User Experience Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading User Experience Analytics to Yokohama ------------------------------------------------------------------------- Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-userexperienceanalytics-summary__entry__2} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | * Users can opt out of basic tracking. * A funnel data visualization is available for Usage Insights data sources. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] New features ------------ Between your current release family and Yokohama, new features were introduced for User Experience Analytics. {#dfrn3-userexperienceanalytics-summary__entry__12} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [User consent management for defining tracking consent policies](https://www.servicenow.com/docs/access?context=user-exp-analytics-track-options&family=vancouver&ft:locale=en-US) : The user consent management (UCM) capability enables customers to configure their analytics tracking preferences across all tracked applications. This capability provides the flexibility to customize the consent policy per country and to select how the location of the user is detected. | | Washington DC | Platform Analytics integration : Improved query capabilities for Platform Analytics integration [Funnels UIB component](https://www.servicenow.com/docs/access?context=funnel-reports-uxa&family=washingtondc&ft:locale=en-US) : Enable users to view funnels created in the Usage Insights dashboard. | | Xanadu | No updates for this release. | | Yokohama | [Added filtering capability to all analytics pages](https://www.servicenow.com/docs/access?context=filter-user-list&family=yokohama&ft:locale=en-US) : Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. [Configurable user properties](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : Filter usage data by custom user groups across all pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to . [Granular event filtering](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : Filter event data using event properties to provide more specific and actionable insights into your data. [User information added to events](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : The number of unique users who performed an action visible next to the total occurrences of the event. | [ ] Changes ------- Between your current release family and Yokohama, some changes were made to existing User Experience Analytics features. {#dfrn3-userexperienceanalytics-summary__entry__22} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Basic tracking](https://www.servicenow.com/docs/access?context=uxa-tracking-types&family=washingtondc&ft:locale=en-US) : Basic tracking is disabled when the user opts out. | | Xanadu | No updates for this release. | | Yokohama | [New custom user property configuration](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. [Country consent policies are set by default to No Consent Required](https://www.servicenow.com/docs/access?context=uxa-tracking-types&family=yokohama&ft:locale=en-US) : Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. [Longer user history](https://www.servicenow.com/docs/access?context=configuring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Detailed data for users and sessions extended to two years. [Optimized the way metrics are calculated](https://www.servicenow.com/docs/access?context=uxa-duration-calculations&family=yokohama&ft:locale=en-US) : Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. [Client page load and Full page load aggregated in the same visualization](https://www.servicenow.com/docs/access?context=view-pages&family=yokohama&ft:locale=en-US) : All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together. | [ ] Removed ------- Between your current release family and Yokohama, some User Experience Analytics features or functionality were removed. {#dfrn3-userexperienceanalytics-summary__entry__32} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * The following table has been migrated in the Vancouver family release: * m2m_user_consent_info.list is now found in sys_analytics_user_consent_decision.list. | | Washington DC | User Experience Analytics API version 2.1.4 has been withdrawn from store. | | Xanadu | No updates for this release. | | Yokohama | * Automatic actions in the mobile app, including tap and swap. * Filtering by crashed/offline sessions in mobile applications. * Option to tag/favorite for users/sessions. * Geographic map view of sessions. * Users flow * Insights | [ ] Deprecations ------------ Between your current release family and Yokohama, some User Experience Analytics features or functionality were deprecated. {#dfrn3-userexperienceanalytics-summary__entry__42} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * The following system properties, which were used to customize opt-in and notice pop-ups, are being deprecated from the Vancouver family release: * glide.analytics.user.consent.popup.disabled * glide.analytics.user.auto.consent The change was made to enable basic tracking and country-based consent tracking. To address consent functionality, see [\[Placeholder link text to key uxa-define-consent-policy\]](https://www.servicenow.com/docs/access?context=uxa-define-consent-policy&family=vancouver&ft:locale=en-US). * The following message IDs, found in the sys_ui_message list properties, are being deprecated from the Vancouver family release: * glide.analytics.consent.eu.text * glide.analytics.consent.other.text | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate User Experience Analytics. {#dfrn3-userexperienceanalytics-summary__entry__52} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------| | Vancouver | User Experience Analytics is a ServiceNow AI Platform feature that is active by default. | | Washington DC | Usage Insights is a ServiceNow AI Platform feature that is active by default. | | Xanadu | No updates for this release. | | Yokohama | is a ServiceNow AI Platform feature that is activated by default. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for User Experience Analytics we have noted them here. {#dfrn3-userexperienceanalytics-summary__entry__62} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | Customer must use ADC v3 to access the new experience. Customers on ADC v2 will have access to the Xanadu version of . | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for User Experience Analytics we have noted them here. {#dfrn3-userexperienceanalytics-summary__entry__72} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------| | Vancouver | To optimize your User Experience Analytics, use either a Google Chrome or Apple Safari browser. | | Washington DC | To optimize your Usage Insights, use either a Google Chrome or Apple Safari browser. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for User Experience Analytics, such as specific requirements or compliance levels. {#dfrn3-userexperienceanalytics-summary__entry__82} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: * Voiceover for navigation paths * Color patterns for time series and pie visualizations * Data table for time series and pie visualizations | [ ] Localization information ------------------------ If there are specific localization considerations for User Experience Analytics we have noted them here. {#dfrn3-userexperienceanalytics-summary__entry__92} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for User Experience Analytics we have noted them here. {#dfrn3-userexperienceanalytics-summary__entry__102} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | The enhancement to the user consent management capability enables you to configure your analytics tracking preferences across all tracked applications. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | * Users can view funnels created in the Usage Insights dashboard * Integration with Platform Analytics See [User Experience Analytics old landing page](https://www.servicenow.com/docs/access?context=user-exp-analytics&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | No updates for this release. | | Yokohama | * Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. * Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. * Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]