--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yv bundleId : - delta3yv --- Combined ITSM Success Dashboard release notes for upgrades from Vancouver to Yokohama ===================================================================================== Combined ITSM Success Dashboard release notes for upgrades from Vancouver to Yokohama {#ariaid-title1} ====================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for ITSM Success Dashboard from Vancouver to Yokohama. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading ITSM Success Dashboard to Yokohama ---------------------------------------------------------------------- Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmsuccessdashboard-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] New features ------------ Between your current release family and Yokohama, new features were introduced for ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__12} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Create an operational success dashboard](https://www.servicenow.com/docs/access?context=create-operational-success-dashboard&family=washingtondc&ft:locale=en-US) : Access real-time monitoring, analysis, and decision-making through ITSM Success Dashboard to enhance the efficiency and effectiveness of your ITSM processes. [ITSM Success Dashboard indicators KPI definitions and formulas](https://www.servicenow.com/docs/access?context=sd-kpi-formulae&family=washingtondc&ft:locale=en-US) : Analyze the KPI metrics of Now Assist for IT Service Management on the Success Dashboard and take actions to improve the performance of the ITSM implementation. [ITSM Success Dashboard Admin console](https://www.servicenow.com/docs/access?context=admin-console-sd&family=washingtondc&ft:locale=en-US) : As an admin, oversee and control the ITSM Success Dashboard, Operational Success, and Benchmarks dashboards. From a single console, you have the ability to activate or update the necessary plugins, modify configuration settings, analyze usage data, and access ServiceNow help. | | Xanadu | * The new Self-solved using AI Search QnA and Self-solved using Now Assist Search QnA KPIs are added to the self-solved deflections. These new contributing indicators assist users to resolve their digital issues using AI Search and the Now LLM Service. * The ITSM Self-solved using Proactive Engagement for DEX indicator is added to self-solve deflection where employees self-solve their digital experience issues by leveraging the proactive issue detection and resolution capability of the ServiceNow® Digital End-user Experience product. * Experience the new KPIs introduced in the On-call dashboard to help track the acknowledged escalations encountered by the users on a daily basis. * Access all the change success score related metrics categorized under the Change Success Score tab in the new Change Management Dashboard. | | Yokohama | * The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist. * The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period. * New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. | [ ] Changes ------- Between your current release family and Yokohama, some changes were made to existing ITSM Success Dashboard features. {#dfrn3-itsmsuccessdashboard-summary__entry__22} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Removed ------- Between your current release family and Yokohama, some ITSM Success Dashboard features or functionality were removed. {#dfrn3-itsmsuccessdashboard-summary__entry__32} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Yokohama, some ITSM Success Dashboard features or functionality were deprecated. {#dfrn3-itsmsuccessdashboard-summary__entry__42} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__52} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | | Xanadu | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__62} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__72} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels. {#dfrn3-itsmsuccessdashboard-summary__entry__82} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__92} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__102} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | * Measure the efficiency and effectiveness of the day-to-day operations for your organization using the Operational Success dashboard. * Track the performance of Now Assist for IT Service Management within your organization's processes with dedicated key performance indicators (KPIs). * Guided and comprehensive Admin experience to get started with Success Dashboard. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | Experience the new KPIs introduced in the self-solved deflections category of ITSM Success Dashboard to help resolve the digital issues encountered by users on a daily basis. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]