Installing Core Business Suite applications

  • Release version: Yokohama
  • Updated December 2, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Installing Core Business Suite applications

    Installing Core Business Suite applications is essential for managing inquiries, requests, and workflows across various departments such as Legal, Human Resources, Procurement, and Finance. Customers can install any combination of these applications to enhance operational efficiency within their organizations.

    Show full answer Show less

    Key Features

    The Core Business Suite includes multiple applications, each supported by specific plugins. Here’s a brief overview of the major applications:

    • Legal Services: Submit and manage legal requests. Requires the Legal Request Management and Legal Counsel Center plugins.
    • Human Resources Services: Manage HR inquiries and requests. Requires plugins such as Core HR Scoped App, Agent Workspace for HR, and others.
    • Workplace Services Delivery: Handle service requests and space management. Requires Workplace Core and Workplace Case Management plugins.
    • Health and Safety Services: Enable health-related inquiries. Requires Health and Safety Core and Case plugins.
    • Procurement Services: Manage procurement inquiries. Requires several plugins including Common Service Delivery and Supplier Common Architecture.
    • Finance Services: Handle finance inquiries. Requires Finance Case Management and related plugins.
    • Supplier Lifecycle Operations: Streamline procurement and supplier requests. Requires Supplier Case Management and Supplier Common Architecture plugins.
    • Accounts Payable Operations: Allow suppliers to manage purchase orders and invoices. Requires Invoice Case Management and Source-to-Pay Common Architecture plugins.

    Key Outcomes

    By installing these applications and their associated plugins, ServiceNow customers can expect improved management of their workflows and inquiries across departments. The next step involves importing Core Business Suite configuration files to fully integrate the applications into your ServiceNow environment.

    Install Core Business Suite applications to be able to submit inquiries, create and track requests, and manage workflows. These applications support departments such as Legal, Human Resources, Workplace Services, Health and Safety, Procurement, Finance, Supplier Lifecycle Operations, and Accounts Payable Operations.

    Core Business Suite provides applications for various parts of your organization. You can install any or all of them.

    Verify that the listed plugins are installed. If they aren’t, install them individually using the standard installation process.

    Table 1. Core Business Suite applications and plugins
    Application Description Plugins
    Legal services Submit and manage general legal requests. See Install Legal Request Management.
    • Legal Request Management application (sn_lg_ops)
    • Legal Counsel Center application (sn_lg_cf_workspace)
    Human Resources (HR) services Manage payroll inquiries, benefits questions, and general HR requests. See Activate Case and Knowledge Management.
    • Human Resources Scoped App: Core (com.sn_hr_core)
    • Agent Workspace for HR Case Management (sn_hr_agent_ws)
    • Advanced Work Assignment for HRSD (com.sn_hr_awa)
    • Document Templates (sn_doc)
    • HR Taxonomy (sn_hr_emp_taxonomy)
    • Human Resources Scoped App (sn_hr_pa)
    Workplace Services Delivery Handle general service requests and managing space arrangements efficiently.See Install Workplace Case Management.
    • Workplace Core (sn_wsd_core)
    • Workplace Case Management (sn_wsd_case)
    • Workplace Agent for mobile (sn_wsd_agent_mob)
    • Workplace Central (sn_wsd_central)
    Health and Safety services Enable employees to make health and safety related inquiries. See Install Health and Safety Risk Management.
    • Health and Safety Core (sn_ohs_im)
    • Health and Safety Case (sn_hs_cm)
    Procurement services Enable employees to make procurement related inquiries. See Install Sourcing and Procurement Operations.
    • Common Service Delivery (sn_spend_sdc)
    • Supplier Common Architecture (sn_slm)
    • Finance Common Architecture (sn_fin)
    • Source-to-Pay Workspace (sn_spend_workspace)
    • Procurement Case Management (sn_spend_psd)
    • Supplier Case Management (sn_supplier_mgmt)
    Finance services Enable employees to make finance related inquiries. See Install Finance Case Management.
    • Finance Case Management (sn_fin_ops)
    • Finance Common Architecture (sn_fin) installed with (sn_fin_ops)
    • Common Service Delivery (sn_spend_sdc) installed with (sn_fin_ops)
    • Finance Operations Workspace (sn_fin_ops_ws) installed with (sn_fin_ops)
    • Source-to-Pay Common Architecture (sn_shop)
    • Advanced Work Assignment for Source-to-Pay Operations (sn_spend_awa)
    Supplier Lifecycle Operations Streamline procurement, supplier, and invoice requests from submission to fulfillment. See Install Supplier Lifecycle Operations.
    • Supplier Case Management (sn_supplier_mgmt)
    • Supplier Common Architecture (sn_slm)
    • Source to Pay Workspace (sn_spend_workspace)
    • Supplier Collaboration Portal (sn_supplier_sp)
    Accounts Payable Operations Enable suppliers to view purchase orders, invoices, and inquiry cases, and submit invoice-related questions. See Install Accounts Payable Invoice Processing .
    • Invoice Case Management (sn_ap_cm)
    • Source-to-Pay Common Architecture (sn_shop)
    • Finance Common Architecture (sn_fin_ops)
    • Common Service Delivery (sn_spend_sdc)
    • Source to Pay Workspace (sn_spend_workspace)
    • Supplier Collaboration Portal (sn_supplier_sp)

    What to do next:

    Import Core Business Suite configuration files. For more information, see Import Core Business Suite configuration files.