Exploring employee support

  • Release version: Yokohama
  • Updated November 18, 2025
  • 1 minute to read

    • Explore the home page for the employee requester persona along with the associated functionalities available with Core Business Suite.

    Core Business Suite employee support overview

    Core Business Suite application helps you set up an employee journey in your organization across departments. Raise a request with the CBS employee portal related to HR, finance, legal, procurement, and more in one place. For more information, see Employee support areas.

    Apart from raising requests, you can track and manage your tasks and activities with different functionalities like, My active items, My favorites, My tasks, Requests, and Org charts. For more information on each of the functionality, see Employee Center.

    Core Business Suite employee users

    Table 1. Users
    User Description
    CBS admin

    [sn_cbs.admin]

    		 Manages the administrative permissions for the CBS application and has complete access to all configurations in CBS.
    CBS requester

    sn_cbs.requestor

    		 Has permission to submit requests for different services in CBS.

    Core Business Suite benefits

    Table 2. CBS benefits
    Benefit Feature Users
    Access Help Center to raise a request on the Employee portal in CBS. Help Center CBS requester

    [sn_cbs.requestor]
    Leverage an intuitive portal navigation with the Advanced Portal Navigation (APN) in CBS. Access all your employee portal request forms under APN.
    Note:
    Merge your existing APN record with the CBS APN record or use the active and default APN setup provided in CBS. For more information on merging your existing APN record to use it in CBS, see Configure Core Business Suite applications.
    		 Advanced Portal Navigation CBS requester

    [sn_cbs.requestor]
    Provide targeted content and communication for employees in CBS. Create campaign stages with Content Experience Builder CBS admin

    [sn_cbs.admin]
    Access the employee request forms from different departments under the Help topics widget.

    For more information on the Help topics widget display settings, see Configure instance options for Help topics widget.

    		 Help topics CBS requester

    [sn_cbs.requestor]
    • Create quick links, associate quick links to topics, and restrict access to quick links as an admin.
    • Access internal and external resources related to specific departments within your organization as an employee.
    Note:
    You can access any existing Quick links from your Employee Center portal, if you're already a user, on the CBS employee portal.
    		 Quick links
    • CBS admin

      [sn_cbs.admin]

    • CBS requester

      [sn_cbs.requestor]

    What to explore next

    To learn more about configuring and using Core Business Suite, see: