Configure the Core Business Suite Human Resources

  • Release version: Yokohama
  • Updated December 29, 2025
  • 1 minute to read

    • If your instance is running on Zurich patch 5 or older versions, configure the Human Resources (HR) application by running scheduled jobs that initialize all required workflows and apply settings to manage payroll inquiries, benefits questions, and general HR requests.

    Before you begin

    Configure the Core Business Suite with scheduled jobs that initialize the required workflows and apply settings for all Core Business Suite applications, including Human Resources (HR). For more information, see Configure Core Business Suite applications.

    Role required: admin

    Procedure

    1. In your ServiceNow instance, set the application scope to Human Resources (HR).
      1. Select the Application scope icon ().
      2. In the filter navigator, search for and select Human Resources (HR).
    2. Navigate to All > System Definition > Scheduled Jobs.
    3. Search for and select each scheduled job.
      • CBS - HR Core Records Deactivator - Deactivates HR core records that aren’t included in the Core Business Suite, such as HR emails, HR record producers, and HR services.
      • CBS - HR Integrations Records Deactivator - Deactivate HR integrations records that aren’t included in the Core Business Suite, such as HR emails, HR record producers, and HR services.
      • CBS – Bulk HR RCA Approval - Enables approval for the restricted caller access (RCA) records generated by Core Business Suite.
    4. In each scheduled job record, select Execute Now.
    5. Optional: Check the status of the executed scheduled jobs.
      1. Navigate to All > System Log > All.
      2. On the Log page, search for messages with the prefix Core Business Suite Setup.