Employee support areas

  • Release version: Yokohama
  • Updated August 14, 2025
  • 3 minutes to read
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    Summary of Employee Support Areas

    The employee support services within the Core Business Suite (CBS) streamline the employee journey by providing various applications tailored to meet organizational needs. These services cover HR, workplace, legal, health and safety, finance, and procurement functions, enabling efficient management of employee requests and issues.

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    Key Features

    • HR Service Delivery: Facilitates timely employee assistance and management of HR-related queries.
    • Workplace Service Delivery: Centralizes workplace tasks and requests, allowing for human intervention when needed.
    • Legal Service Delivery: Supports employees in managing legal requests and queries.
    • Health and Safety: Ensures a safe working environment by allowing employees to inquire about safety procedures and policies.
    • Finance and Supply Chain: Provides tools for employees and finance teams to handle finance-related requests efficiently.
    • Sourcing and Procurement Operations: Empowers employees to procure goods and services using AI-assisted tools.

    Key Outcomes

    By utilizing CBS, employees can:

    • Raise HR requests for issues such as inquiries about payslips or benefits.
    • Submit workplace service requests for matters needing direct assistance.
    • Make legal inquiries to the legal department.
    • Ask health and safety questions to access relevant information.
    • Submit finance-related queries directly to the finance department.
    • Inquire about procurement processes for existing purchases.

    This structured approach enhances employee support, ensuring that all requests are managed efficiently and effectively within the organization.

    The employee support services in the Core Business Suite help you set up a simplified employee journey in your organization.

    Get started

    Choose one of the following tiles to learn more about the different applications and application suites supported in Core Business Suite (CBS).

    Note:
    Only case and knowledge management functionalities are supported on CBS from each of the application suites.

    Find a breakdown of the supported features in CBS within the mentioned applications.

    HR requests

    General HR request form displayed in image.

    Raise a request for any query or issue as a general HR request on CBS. For more information, Raise HR requests.

    Form to submit payslip discrepancy displayed in image.

    Report an issue with your payslip as an employee. For more information, Raise HR requests.

    Employee benefit inquiry form displayed in image.

    Ask an HR benefit questions as an employee. For more information, see Raise HR requests.

    Workplace requests

    General inquiry form displayed for Workplace Service Delivery.

    Submit a general workplace service request for issues that need human intervention.

    Raise requests for issues that aren’t covered by current automated workflows.

    For more information on the Core Business Suite request form for workplace requests, see Raise requests on the employee portal.

    For more information on the Workplace Service Delivery inquiry form, if you're an existing user, see Raise help request for a workplace inquiry.

    Legal requests

    Image displays general legal requests form in Legal Service Delivery.

    Submit a request to the legal department in your organization for general legal query.

    For more information on the Core Business Suite request form for legal requests, see Raise requests on the employee portal.

    For more information on the Legal Services request form, if you're an existing user, see Submit a legal request.

    Health and Safety requests

    Image displayed health and safety general request form.

    Ask a Health and Safety question to the safety department, and request information such as Health and Safety procedures, training, or return to work policies.

    For more information on the Core Business Suite request form for Health and Safety, see Raise requests on the employee portal.

    For more information on the Health and Safety request form, if you're an existing user, see Ask a Health and Safety question from Employee Center.

    Finance-related requests

    Image displays finance inquiry form.

    Ask a general finance-related question, as an employee, targeted to the finance department in your organization. For more information, see Submit a finance request from Employee Center catalog.

    Procurement requests

    Image displays general inquiry form for procurement.

    Raise an inquiry for any pre-existing purchase, as a buyer, or any other query regarding procurement functions​​.

    For more information on the Core Business Suite request form, see Raise requests on the employee portal.

    For more information on the procurement inquiry form, if you're an existing user, see Raise a general inquiry for procurement.

    Workflows and applications