---
sourceDocument: Yokohama Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/core-business-suite

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Employee support areas

# Employee support areas {#ariaid-title1}

Release version: Yokohama  
Updated August 14, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee Support Areas

The employee support services within the Core Business Suite (CBS) streamline the employee journey by providing various applications tailored to meet organizational needs.
These services cover HR, workplace, legal, health and safety, finance, and procurement functions, enabling efficient management of employee requests and issues.
Show full answer Show less  

## Key Features

* **HR Service Delivery:** Facilitates timely employee assistance and management of HR-related queries.
* **Workplace Service Delivery:** Centralizes workplace tasks and requests, allowing for human intervention when needed.
* **Legal Service Delivery:** Supports employees in managing legal requests and queries.
* **Health and Safety:** Ensures a safe working environment by allowing employees to inquire about safety procedures and policies.
* **Finance and Supply Chain:** Provides tools for employees and finance teams to handle finance-related requests efficiently.
* **Sourcing and Procurement Operations:** Empowers employees to procure goods and services using AI-assisted tools.

## Key Outcomes

By utilizing CBS, employees can:

* Raise HR requests for issues such as inquiries about payslips or benefits.
* Submit workplace service requests for matters needing direct assistance.
* Make legal inquiries to the legal department.
* Ask health and safety questions to access relevant information.
* Submit finance-related queries directly to the finance department.
* Inquire about procurement processes for existing purchases.

This structured approach enhances employee support, ensuring that all requests are managed efficiently and effectively within the organization.  
The employee support services in the Core Business Suite help you set up a simplified employee journey in your organization.

## Get started {#cbs-task-landing-emp__section_cbs-task-landing}

Choose one of the following tiles to learn more about the different applications and application suites supported in Core Business Suite (CBS).  
Note:  
Only case and knowledge management functionalities are supported on CBS from each of the application suites.

|-|-|-|
| [HR Service DeliveryLearn more about HR Service Delivery to ensure delivery of timely employee assistance.](https://www.servicenow.com/docs/access?context=hr-service-delivery&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | [Workplace Service DeliveryLearn more about Workplace Service Delivery to manage workplace-related tasks and requests in one place.](https://www.servicenow.com/docs/access?context=workplace-service-delivery-suite-landing-page&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | [Legal Service DeliveryLearn more about Legal Service Delivery that enables employees and legal support to manage legal requests.](https://www.servicenow.com/docs/access?context=legal-management-overview&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| [Health and SafetyLearn more about creating safe and healthy working conditions for your employees.](https://www.servicenow.com/docs/access?context=health-safety-overview&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | [Finance and Supply Chain applicationsLearn more about the finance and supply chain applications that enables employees and finance teams to manage finance-related requests.](https://www.servicenow.com/docs/access?context=fsc-common-apps-landing&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | [Sourcing and Procurement OperationsLearn more about the sourcing and procurement operations to enable your employees to shop for goods and services at work with AI-assisted tools.](https://www.servicenow.com/docs/access?context=psm-overview&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) |
[ ]

{#cbs-task-landing-emp__table_ktr_z4w_hgc}

Find a breakdown of the supported features in CBS within the mentioned applications.

## HR requests {#cbs-task-landing-emp__section_cbs-emp-app1}

Raise a request for any query or issue as a general HR request on CBS. For more information, [Raise HR requests](https://servicenow-prod.fluidtopics.net/RMEQsvDSQaP2HwFIishWYw "Raise an HR request for general requests, payroll, or benefits on CBS.").

Report an issue with your payslip as an employee. For more information, [Raise HR requests](https://servicenow-prod.fluidtopics.net/RMEQsvDSQaP2HwFIishWYw "Raise an HR request for general requests, payroll, or benefits on CBS.").

Ask an HR benefit questions as an employee. For more information, see [Raise HR requests](https://servicenow-prod.fluidtopics.net/RMEQsvDSQaP2HwFIishWYw "Raise an HR request for general requests, payroll, or benefits on CBS.").

## Workplace requests {#cbs-task-landing-emp__section_cbs-emp-app2}

Submit a general workplace service request for issues that need human intervention.

Raise requests for issues that aren't covered by current automated workflows.

For more information on the Core Business Suite request form for workplace requests, see [Raise requests on the employee portal](https://servicenow-prod.fluidtopics.net/4ig2n~Wa_HhcjW64IXDxJQ "Raise a general request across departments, as an employee, on CBS.").

For more information on the Workplace Service Delivery inquiry form, if you're an existing user, see [Raise help request for a workplace inquiry](https://www.servicenow.com/docs/access?context=submit-gen-workplace-serv-req&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).

## Legal requests {#cbs-task-landing-emp__section_rcj_ywf_lgc}

Submit a request to the legal department in your organization for general legal query.

For more information on the Core Business Suite request form for legal requests, see [Raise requests on the employee portal](https://servicenow-prod.fluidtopics.net/4ig2n~Wa_HhcjW64IXDxJQ "Raise a general request across departments, as an employee, on CBS.").

For more information on the Legal Services request form, if you're an existing user, see [Submit a legal request](https://www.servicenow.com/docs/access?context=submit-legal-request&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).

## Health and Safety requests {#cbs-task-landing-emp__section_uvd_rxf_lgc}

Ask a Health and Safety question to the safety department, and request information such as Health and Safety procedures, training, or return to work policies.

For more information on the Core Business Suite request form for Health and Safety, see [Raise requests on the employee portal](https://servicenow-prod.fluidtopics.net/4ig2n~Wa_HhcjW64IXDxJQ "Raise a general request across departments, as an employee, on CBS.").

For more information on the Health and Safety request form, if you're an existing user, see [Ask a Health and Safety question from Employee Center](https://www.servicenow.com/docs/access?context=hs-ask-health-safety-question&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).

## Finance-related requests {#cbs-task-landing-emp__section_dqg_kyf_lgc}

Ask a general finance-related question, as an employee, targeted to the finance department in your organization. For more information, see [Submit a finance request from Employee Center catalog](https://www.servicenow.com/docs/access?context=submit-fin-req&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US).

## Procurement requests {#cbs-task-landing-emp__section_vfv_syf_lgc}

Raise an inquiry for any pre-existing purchase, as a buyer, or any other query regarding procurement functions​​.

For more information on the Core Business Suite request form, see [Raise requests on the employee portal](https://servicenow-prod.fluidtopics.net/4ig2n~Wa_HhcjW64IXDxJQ "Raise a general request across departments, as an employee, on CBS.").

For more information on the procurement inquiry form, if you're an existing user, see [Raise a general inquiry for procurement](https://www.servicenow.com/docs/access?context=raise-general-inquiry-for-procurement&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US).

## Workflows and applications {#cbs-task-landing-emp__section_vpq_1j1_pjb}

* [Employee Service Management](https://www.servicenow.com/docs/access?context=employee-service-management-overview&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
* [Finance and Supply Chain](https://www.servicenow.com/docs/access?context=finance-supply-chain-landing&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US)
{#cbs-task-landing-emp__ul_od3_cj1_pjb}