Notifications in CBS
Notifications in CBS provide multi-faceted and timely communication when a request is raised or fulfilled.
Portal notifications
As an employee or a supplier when you raise a request on the CBS application, a portal notification is triggered acknowledge the submission. You receive a notification when your request is commented on, a task is assigned to you, or the request is closed.
You can open the request on the portal and add your comments, add any supporting attachments, or respond to any query from the agent assigned to your support ticket. You can also view the details of your case as an employee or a supplier who has raised the request. For more information, see Notification configurations.
- You must be on the Zurich release to have Notifications available by default in CBS.
- You must be, at the earliest, on the Yokohama release to install and use Notifications for Employee Center plugin (sn_ex_sp_notifs) in CBS.
Workspace notifications
Workspace notifications are simultaneously triggered for the agent who is working on your request for the employee support ticket or the supplier support ticket. The agent can add a comment for the requester, employee or supplier, add work notes. The agents can also create a task and mark the request complete when is it fulfilled.
The agent gets notifications when the requester has added a comment or an attachment to a request assigned to them.
For more information on workspace notifications, see Getting notifications in workspace.
Email notifications
The requester and the agent both receive email notifications when a request is raised, there's any new development on the request from either personas, or the request is closed.
You can view the request details along with a View request or View case button that opens either in the portal or the workspace depending on the persona.
For more information on email notifications, see Email Notifications.