Install Core Business Suite

  • Release version: Yokohama
  • Updated November 17, 2025
  • 1 minute to read

    • Install the Core Business Suite set of applications to streamline core business workflows across parts of your organization such as Legal, Human Resources, Workplace Services, Health and Safety, Procurement, Finance, Supplier Lifecycle Operations, and Accounts Payable Operations.

    Before you begin

    To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

    Note:

    Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

    Role required: admin

    About this task

    The following items are installed with Core Business Suite:
    • Dependent store applications
    • Roles

    For more information, see Components installed with Core Business Suite.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Core Business Suite (sn_cbs) application using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can’t find the application, you might have to request it from the ServiceNow Store.

      The available versions are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

    What to do next

    Install the Core Business Suite applications. For more information, see Installing Core Business Suite applications.