Track the performance of your IT assets using Hardware Asset Management and Sustainable IT

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Track the performance of your IT assets using Hardware Asset Management and Sustainable IT

    The Sustainable IT application, when integrated with Hardware Asset Management (HAM), enables ServiceNow customers to monitor and manage the environmental impact of their IT hardware assets. This integration helps track emissions, energy consumption, and the proper disposal of assets at the end of their lifecycle. It supports informed decision-making about asset retirement or repurposing through comprehensive dashboards and reporting.

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    Key Features

    • Hardware Asset Inventory Management: Maintain detailed records of hardware assets.
    • Energy Consumption and Emissions Estimation: Calculate energy use and carbon footprint for hardware assets.
    • Lifecycle Tracking: Monitor asset lifecycle events including disposal to reduce e-waste.
    • Energy Star Certification Tracking: Increase the proportion of energy-efficient assets in the portfolio.
    • Data Center Sustainability Metrics: Track energy consumption, carbon emissions, and renewable energy use at data centers, including monitoring PUE (Power Usage Effectiveness), WUE (Water Usage Effectiveness), and CUE (Carbon Usage Effectiveness).
    • Collaborative Workflow: Enables IT executives and ESG program managers to share data, set sustainability goals, and prepare ESG disclosures efficiently.

    Practical Workflow

    ServiceNow customers benefit from a unified workflow where:

    • IT executives use the Asset Executive Workspace to monitor sustainability performance and environmental metrics across hardware categories and data centers.
    • ESG program managers coordinate with IT using shared data to set goals, track energy-saving measures, and support ESG reporting.
    • ESG reporting and disclosure managers prepare formal ESG disclosures based on collected and monitored data.

    Requirements and Getting Started

    To leverage this integration, customers must:

    • Install and activate the Sustainable IT (snesgsustain) and Hardware Asset Management (snhamp) plugins.
    • Activate Sustainable IT metric definitions.
    • Create and configure entities such as data centers within Sustainable IT.
    • Manually set up Sustainable IT data center configurations as needed.

    This setup enables businesses to track emissions data, energy use, and asset disposal, facilitating sustainability goals within IT asset management.

    The Sustainable IT application enables you to effectively manage and monitor the emissions generated by your hardware assets. Additionally, it enables you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan.

    Combined benefits of integrating Hardware Asset Management and ESG Management's Sustainable IT

    Feature Hardware Asset Management ESG Management All applications together

    Hardware asset Inventory Management

    		 Yes No Yes

    Estimate hardware asset energy consumption and emissions

    		 No Yes Yes
    Hardware asset Lifecycle Tracking Yes No Yes
    Report reduction in e-Waste No Yes Yes
    Increase the proportion of Energy Star-certified assets within the portfolio No No Yes
    Track data center energy consumption, carbon, and renewables No Yes Yes
    Monitor PUE, WUE and CUE from each location for targeted improvement No No Yes
    Track all relevant Sustainable IT metrics at a glance No No Yes

    Workflow for using Hardware Asset Management and Sustainable IT

    Using Hardware Asset Management and Sustainable IT applications together provides the following benefits:
    • Enables you to effectively manage and monitor the emissions generated by your hardware assets
    • Helps you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan.
    • Provides valuable insights through a dashboard, enabling you to make informed decisions on whether to retire or repurpose these assets

    The figure illustrates the collaborative efforts between an IT executive and the Sustainability program manager in collecting data on carbon footprint and e-waste. The ESG program managers establish goals and targets to monitor the efficacy of energy-saving measures and prepare disclosures.

    Figure 1. The Hardware Asset Management and Sustainable IT workflow
    In this workflow:
    1. The IT executive logs in to the Asset Executive Workspace to track and report the IT sustainability performance.
    2. The IT executive then gets the carbon footprint and e-waste generated across different hardware asset categories and tracks the carbon footprint and efficiency metrics for data centers.
    3. The ESG program manager coordinates between Sustainability and IT with a single shared set of data.
    4. The ESG program managers establish goals and targets to monitor the efficacy of energy-saving measures and thus help the ESG reporting and disclosure manager to prepare disclosures.
    5. The ESG reporting and disclosure manager prepares the ESG disclosures.

    Requirements for integrating Hardware Asset Management and ESG Management

    1. Install and activate the Sustainable IT (sn_esg_sustain) plugin.
    2. Install and activate the Hardware Asset Management (sn_hamp) plugin.

    Get started with using Sustainable IT to track your emissions data from your IT assets

    Get started with Sustainable IT by completing these tasks:

    1. Activate the Sustainable IT plugin.
    2. Filter and activate the Sustainable IT metric definitions.
    3. Create new entities for data centers.
    4. Manually set up entities for Sustainable IT data centers.
    5. Configure Sustainable IT.