---
sourceDocument: Yokohama Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/application-development

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Engage with customers with pro-code tools

# Engage with customers with pro-code tools {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Engage with your customers using ServiceNow apps.

## Chat bot {#test-dev-pro-engage__section_shs_yyf_2vb}

|-|-|
| [Virtual Agent Designer ![Virtual Agent Designer.]() Create and manage virtual agent topics using the ServiceNow platform.](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) | [Virtual Agent Dashboard ![Virtual Agent Dashboard]() The Conversational Analytics Dashboard helps you improve Virtual Agent interactions with users by providing deep insights into conversational data.](https://www.servicenow.com/docs/access?context=VA-dashboard-landing-page&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) |
[ ]

{#test-dev-pro-engage__table_qfw_3zf_2vb}

## Artificial intelligence {#test-dev-pro-engage__section_cp3_zyf_2vb}

|-|-|-|
| [Natural Language Understanding Workbench ![Natural Language Understanding Workbench.]() Use the NLU Workbench to create morphological representations of human language.](https://www.servicenow.com/docs/access?context=nlu-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) | [Platform Analytics ![Now intelligence.]() Optimize processes and increase productivity with Platform Analytics, virtual agents, and machine learning.](https://www.servicenow.com/docs/access?context=c_performanceAnalyticsAndReporting&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | [Predictive Intelligence ![Predictive Intelligence.]() Provide a layer of artificial intelligence that empowers features and capabilities across ServiceNow applications to provide better work experiences](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) |
[ ]

{#test-dev-pro-engage__table_iwv_lpv_klb}