ODBC driver installation requirements and supported software
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of ODBC driver installation requirements and supported software
The ServiceNow ODBC driver enables querying ServiceNow instance data from Microsoft Windows computers using standard SOAP web services over HTTPS. Proper installation and configuration ensure secure and efficient data access for reporting and integration with various software tools.
Show less
Installation requirements
- User and Roles: The user account connecting via the ODBC driver must exist on the ServiceNow instance and cannot use single sign-on. For instances with high security (glide.soap.strictsecurity enabled), the user requires the soapquery role. WS-Security must not be enabled globally as it blocks ODBC connections; basic authentication is required instead.
- Access Control: The user must have read access to the target tables, and those tables must allow web service interaction.
- Dependencies: Download and extract the required JAR files (bcpkix-fips-1.0.3.jar and bc-fips-1.0.2.4.jar) from the ServiceNow Store. Java Runtime Environment (JRE) must be enabled on the instance, and Java Development Kit (JDK) version 11 is required.
- Operating System Support: The driver supports a wide range of Windows OS versions, including Windows XP through Windows 10 and Windows Server 2003 through 2022.
- Hardware: Minimum 1 GB RAM and 135 MB disk space for installation (plus 200 MB for cache files during use).
- Installation Rights: The Windows account performing the installation must have local Administrator privileges.
- Networking: HTTPS connectivity on port 443 to the ServiceNow instance is required for communication.
- License: Users must review and accept the End User License Agreement for the ODBC driver.
Supported software
The ODBC driver is compatible with various reporting and data applications across supported Windows operating systems:
- Microsoft Excel: Versions 2007, 2010, 2013, and 2016
- Microsoft SQL Server: Versions 2008, 2012, 2014, 2019, 2022, and 2023
- Crystal Reports: Versions 2008, 2011, and 2013
- Tableau: Versions 8.1, 8.2, 8.3, and 9.0
- Informatica: Basic support only; recommended for simple operations after thorough testing before production use.
Driver versions 1.0.13 and later support the widest range of operating systems and applications, while earlier versions have more limited OS compatibility.
Install the ServiceNow ODBC driver on Microsoft Windows computers.
Installation requirements
Before installing the ODBC driver, ensure that your configuration meets these
requirements.
| Category | Requirement |
|---|---|
| Active user | The user record on the instance used to perform the queries. Note: The account
used to connect to the instance via the ODBC driver must be defined on the
instance. Accounts using single sign-on are not supported by the ODBC
driver. |
| The soap_query role | The user you use to query the database must have the soap_query role if the
instance uses the glide.soap.strict_security high security
setting. Warning: Do not enable WS-Security for all SOAP requests by
setting the glide.soap.require_ws_security system property.
It is incompatible with the ODBC driver. Enabling this setting blocks both ODBC
driver and MID Server connections. Instead, use basic
authentication. |
| Target Table ACLs | The user you use to query the database must have read access for the tables that you want to query. For example, a user with the itil role can read task tables, such as Incident. |
| Target Table Web Service Access | The table you want to query must allow web service interaction. You can enable web service interaction using the application access settings. |
| ODBC Driver Dependencies (2.0.1) | Download the ZIP files of bcpkix-fips-1.0.3.jar and bc-fips-1.0.2.4.jar mentioned in the dependencies file from ServiceNow® Store and extract the JARs to a local folder on your Windows machine. |
| Java Runtime Environment (JRE) | JRE must be enabled on your instance. |
| Java Development Kit (JDK) | version 11 |
| Operating System | The ServiceNow ODBC
driver supports installation on the following operating systems:
|
| Hardware |
|
| Account | The Windows account used for the installation must have local Administrator rights to install an ODBC driver. |
| Networking | During usage, the ODBC driver requires HTTPS (port 443) connectivity to the ServiceNow instance. The communication between the ODBC driver and the ServiceNow instance uses standard SOAP web services for normal mode. |
| End User License Agreement | Read the End User License Agreement for the ServiceNow ODBC driver. |
For more information, see Application access settings.
Supported software
The following table lists the operating systems and reporting applications compatible with
each version of the ODBC driver.
| Driver Version | Operating System | Microsoft Excel | Microsoft SQL Server | Crystal Reports | Tableau | Informatica |
|---|---|---|---|---|---|---|
| 1.0.13 and later |
|
|
|
|
|
The ODBC driver provides only basic support for Informatica. Use the ODBC driver with Informatica only for simple operations. Thoroughly test integrations with Informatica before using them in a production environment. |
| 1.0.9 - 1.0.12 |
|
|||||
| 1.0.8 and earlier |
|
8.1 |