Now Assist for code generation

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for code generation

    ServiceNow® Now Assist for code generation is an AI-powered tool designed to help customers write scripts quickly using AI-generated code based on text or code prompts. This feature is part of the Yokohama release and aims to accelerate scripting tasks within the ServiceNow platform.

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    However, some Now Assist features may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or specific regions. Customers should verify feature availability and upcoming updates.

    Important Considerations

    • AI Limitations: The AI generates predictions based on data patterns but may not always produce accurate or complete results. Customers must thoroughly test and evaluate the AI output for accuracy and appropriateness before use, especially in critical areas such as healthcare, finance, legal, security, or infrastructure.
    • Human Oversight Required: Relying solely on AI-generated code for decision-making is not recommended. Human review is necessary to ensure output quality and safety.
    • Compliance: Use of this feature must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated over time.

    Data Processing and Privacy

    The application transfers data from individual ServiceNow customer instances to a centralized ServiceNow environment, potentially located in a different data center or third-party cloud provider such as Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance guidelines.

    ServiceNow collects inputs, outputs, and edits related to this application to improve AI models and technologies. Information about scripts utilizing Now Assist for code generation is also collected. Customers have the option to opt out of future data collection as described in the Now Assist documentation.

    Getting Help and Support

    • ServiceNow Community and Known Error Portal are available for troubleshooting and known issues.
    • Customer Service and Support can be contacted for assistance.

    This tool empowers ServiceNow customers to enhance scripting productivity with AI assistance while emphasizing responsible use, data privacy, and compliance with ServiceNow policies.

    Use ServiceNow® Now Assist for code generation for help writing scripts quickly with AI-generated code based on text or code prompts.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.