Developer guides

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Developer guides

    These developer guides assist ServiceNow customers in integrating their applications with the ServiceNow AI Platform. Each guide focuses on a specific ServiceNow product or API, providing detailed instructions on usage, extension, and customization to enhance operational efficiency and application interoperability.

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    Key Features

    • Alarm Management Open API Developer Guide: Enables creation and updating of event data in the Events [emevent] table, with guidance on extending the API for custom use cases.
    • Event Notification Management Open API Developer Guide: Supports creation, updating, and deletion of event records in the Events [emevent] table, including customization options.
    • Financial Services Operations Developer Guide: Designed for financial institutions to automate core operational processes securely through pre-built applications and workflows, connecting front, middle, and back office operations. It includes instructions for extending base capabilities and integrating existing applications.
    • GlideGeoPoint Developer Guide: Provides APIs for geospatial calculations such as distance between latitude/longitude points and querying locations within a radius.
    • Product Order Open API Developer Guide: Facilitates creation, updating, and retrieval of product order information, with options for API customization.
    • Resource Inventory Open API Developer Guide: Enables management of resources like interface cards, connections, and network sites, supporting create, retrieve, update, and delete operations and customization.
    • ScopedCacheManager API Developer Guide: Allows storing custom data in memory for faster access, managing cache invalidation, and working with complex queries. Guidance includes creating scoped caches and assigning pair types.
    • Service Order Open API Developer Guide: Supports management of service order data with create, update, and retrieve capabilities and customization guidance.
    • Trouble Ticket Open API Developer Guide: Manages ticket information between external systems and the ServiceNow AI Platform by interacting with Case [sncustomerservicecase] and Incident [incident] tables, including API extension instructions.

    Key Outcomes

    By leveraging these developer guides, ServiceNow customers can effectively extend and customize ServiceNow product capabilities and APIs to meet specific business needs. This enables streamlined integration with existing systems, improved automation of operational processes, and enhanced data management within the ServiceNow AI Platform environment.

    These developer guides can help you integrate your applications with the ServiceNow AI Platform.

    Each developer guide addresses a single ServiceNow product such as Financial Services Operations.

    Table 1. Available ServiceNow developer guides
    Developer guides Description
    Alarm Management Open API Developer Guide Use the Alarm Management Open API to create and update data in the Events [em_event] table.

    This developer guide provides information on how to extend the Alarm Management Open API to make various customizations.
    Event Notification Management Open API Developer Guide Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.

    This developer guide provides information on how to extend the Event Notification Management Open API to make various customizations.
    Financial Services Operations developer guide ServiceNow® Financial Services Operations (FSO) enables financial services institutions (FSIs) to securely automate core operational processes through pre-built digital applications and workflows. FSO connects operations across all departments—front, middle, and back-office—for financial institutions with a single platform.

    This developer guide provides information on how to extend the FSO base capabilities as well as integrate your existing applications with ServiceNow FSO.
    GlideGeoPoint Developer Guide The GlideGeoPoint developer guide contains information about how to compute distances between latitude and longitude values (geopoints), return locations within geopoint and radius values, and additional functionality provided by supported GlideGeoPoint API functions.
    Product Order Open API Developer Guide Use the Product Order Open API to create, update, and retrieve product order information.

    This developer guide provides information on how to extend the Product Order Open API to make various customizations.
    Resource Inventory Open API Developer Guide Use the Resource Inventory Open API to create, retrieve, update, and delete resources such as interface cards, logical and physical connections, network sites, and more.

    This developer guide provides information on how to extend the Resource Inventory Open API to make various customizations.
    ScopedCacheManager API Developer Guide Scoped caches allow customers to store custom data in memory for faster access, and define when it becomes invalidated. This can be useful when working with data takes longer to obtainthat from scratch, such as the results of a query across multiple tables. Use the ScopedCacheManager API to retrieve, set, and flush cache data for scoped applications.

    This developer guide provides information on how to create a scoped cache and assign it a pair type.
    Service Order Open API Developer Guide Use the Service Order Open API to create, update, and retrieve service order information.

    This developer guide provides information on how to extend the Service Order Open API to make various customizations.
    Trouble Ticket Open API Developer Guide Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. This API creates, updates, and retrieves data from the Case [sn_customerservice_case] and Incident [incident] tables.

    This developer guide provides information on how to extend the Trouble Ticket Open API to make various customizations.