---
sourceDocument: Yokohama Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/acct-lifecycle-events

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Using account onboarding

# Using account onboarding {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the account onboarding solution, service providers can repeatably define, measure, and collaborate with customers on the activities needed to onboard rapidly.  
This section covers the following:

* [Account onboarding landing page](https://servicenow-prod.fluidtopics.net/v0DrUtRJc3fcRHcjY0330w "Get real time visibility into your onboarding cases and track your onboarding tasks.")
* [View account onboarding cases in the Customer Service Portal](https://servicenow-prod.fluidtopics.net/eFgIqaIKp1XkWvUSLplnZw "View Account Lifecycle Events onboarding case records or case task records on the Customer Service Management (CSM) portal.")
* [Recommended actions available with account onboarding](https://servicenow-prod.fluidtopics.net/y996pxnvysvX8xoKJDk80A "Use the predefined recommended actions that are available with the base system during the account onboarding process.")
* [Create a success play for account onboarding](https://servicenow-prod.fluidtopics.net/Jcu~zVjbHby6ZhjBOOJH6g "Use this option to create a success play for successfully completing an account onboarding journey.")
* [Related items component in account onboarding case page](https://servicenow-prod.fluidtopics.net/p9r2~AZkqSWVkFmHDPz7qw "The related items component provides access to related list items associated with your account onboarding case.")
* [Account onboarding Knowledge Base](https://servicenow-prod.fluidtopics.net/VLz5VZn6PkMyVD4Mw2WlnA "Several Knowledge Base articles are provided for account onboarding.")
{#account-lifecycle-use__ul_g2m_shm_ccc}