---
sourceDocument: Yokohama Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/acct-lifecycle-events

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Using customer success

# Using customer success {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how your organization can use the customer success solution to engage with your customers, mitigate risks by running success plays, and identify opportunities for expansion and renewals.  
This section covers the following:

* [Success portfolio dashboard](https://servicenow-prod.fluidtopics.net/KKZ0zCPa8BO~5hVVeYMSGQ "Get an overall view of your success portfolio including your engagements, account status, escalations, and risks.")
* [Engagement home page](https://servicenow-prod.fluidtopics.net/YxtqSlslUQk8Bpox5o9HJA "This page provides detailed information of an engagement including internal and external stakeholders, upcoming touchpoints, initiatives, and blueprints.")
* [Success objective record page](https://servicenow-prod.fluidtopics.net/T0rQRXirdNMSOtJlVlfMYQ "This page provides a detailed view of the success objective and its related outcomes and initiatives as defined in the success blueprint.")
{#account-lifecycle-use-cust-success__ul_rdt_qy4_dcc}