---
sourceDocument: Yokohama Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/acct-lifecycle-events

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Renewal playbook

# Renewal playbook {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the renewal playbook to define the account renewal processes in your organization. This playbook is used to drive contract renewals and improve customer retention.  
The renewal playbook consists of the following stages:

* Initiate
* Assess Opportunity
* Communicate
* Track Opportunity
* Review \& Close
{#account-lifecycle-renewal-playbook__ul_rjn_r51_qdc}

For instructions on how to create the renewal playbook, see [Create a renewal playbook](https://servicenow-prod.fluidtopics.net/LUAkEJ8_IQh~yTa1vG1YGg "Create a renewal playbook to define processes to simplify contract renewals and identify expansion opportunities.").