---
sourceDocument: Yokohama Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/acct-lifecycle-events

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Exploring Account Lifecycle Events

# Exploring Account Lifecycle Events {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Account Lifecycle Events enables technology industry providers to create a structured onboarding experience, define and track objectives, outcomes, milestones, and plans to achieve shared goals.
The following diagram shows the different tasks involved in the Customer Success Management life-cycle that can be managed by this application.

Account Lifecycle Events features include the following:

* Onboarding: Understand customer needs and expectations and define a repeatable, transparent workflow that can be followed during the onboarding process.
* Engagement: Track success objectives, milestones, and ensure that outcomes are met.
* Adoption: Position how to make the most out of the products available and take steps to improve product usage.
* Monitoring: Monitor product and service usage along with other key metrics such as KPIs and identify renewal and expansion opportunities.
* Expansion: Assist sales and account teams in identifying renewal and expansion opportunities.
{#account-lifecycle-explore__ul_d3d_1x5_zbc}

## Account Lifecycle Events features {#account-lifecycle-explore__section_ut5_r5f_b2c}

* [Account onboarding](https://servicenow-prod.fluidtopics.net/DSJwVdj5PrzPpvT6XG37Hg "Create a structured onboarding experience while enabling collaboration and transparency with internal and external stakeholders during the onboarding process."): Create a structured onboarding experience while enabling collaboration and transparency with internal and external stakeholders during the onboarding process.
* [Customer success](https://servicenow-prod.fluidtopics.net/vNumxk4RqHIbJV4rCjiBhg "Define and track objectives, outcomes, milestones, and plans to achieve shared goals."): Track success objectives, outcomes, help mitigate risks, and identify opportunities for expansion and renewal.
{#account-lifecycle-explore__ul_urv_55f_b2c}