---
sourceDocument: Yokohama Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/acct-lifecycle-events

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Related items component in customer success records

# Related items component in customer success records {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The related items component provides access to related lists associated with engagements, touchpoints, success cases, and internal plays

The related items component uses an expandable accordion format. You can expand the desired lists to see the related items. This component also displays an icon with the number of items in a list.  

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Related lists include the following actions:

* Create: opens a blank record in a sub tab that the agent can use to create a new item.
* View all: opens a list of records in a sub tab.
* Show more: is displayed for lists that have more than five items.
{#account-lifecycle-cust-success-related-items__csm-playbook-related-items-component_ul_cvf_rxr_m1c}  
Several related lists including success objectives, outcomes, initiatives, success cases, and documents are displayed on the engagement, touchpoint, success case, and internal play pages.  
Note:  
The Documents related items is displayed only if you have installed the `com.snc.platform_document_management` plugin.