---
sourceDocument: Yokohama Account Lifecycle Events
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/acct-lifecycle-events

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Account Lifecycle Events

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Create a success outcome

# Create a success outcome {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create a success outcome that can be used to measure the achievement of a success objective.

## Before you begin

Role required: sn_acct_lc.ale_success_agent

## About this task

Success outcomes are measurable components of success objectives. Success outcomes are both measurable and actionable and can be monitored either within the ServiceNow AI Platform or through 3rd party integration tools.

## Procedure

1. Navigate to WorkspaceCSM/FSM Configurable Workspace and select the List icon.
2. Navigate to the Customer SuccessAll Outcomes and click New.
3. On the form, fill in the fields.  
   {#account-lifecycle-create-outcome__table_olw_rwv_zbc__entry__2}

   | Field | Description |
   |-|-|
   | Number | System generated unique number for the onboarding case record. |
   | Account | The account number of the enterprise customer associated with the account. |
   | Success objective | Select the success objective with which this outcome should be associated. This is a mandatory field. |
   | Owner | The internal person responsible for tracking the achievement of this outcome. |
   | State | State of the success outcome. This can be: * New * In progress * Paused * Canceled * Closed {#account-lifecycle-create-outcome__ul_xcb_gmw_zbc} |
   | Progress | Current progress of this outcome. This can be: * Not Started * On-Track * At Risk * Paused * Completed * Canceled {#account-lifecycle-create-outcome__ul_v54_pmw_zbc} |
   | Priority | Priority of this outcome in comparison to others. This can be: * Critical * High * Medium * Low * Very Low {#account-lifecycle-create-outcome__ul_zth_ymw_zbc} |
   | Planned start | Date which the work towards this outcome is scheduled to start. |
   | Planned stop | Date which the work towards this outcome is scheduled to stop. |
   | Title | Enter a title for this outcome. This is a mandatory field. |
   | Watch list | Select the users who should be notified of any updates to the outcome. |
   | Work notes list | Select the users who should be notified of any updates to the worknotes. |
   | Description | Enter a description for this outcome. This is a mandatory field. |
   | Work notes | Any internal notes regarding this outcome. |
   | Unit | Unit of measurement of this success outcome. |
   | Tracking method | Tracking method for this outcome. * Manual: Enter the measurement unit and values manually. * Metric: Select a metric from the list. The values are populated automatically if the data source and context engine mapping has been configured. Note: The metric values are automatically populated if: * The context for the data source must be configured to point to the success outcome table. See [Define the data source](https://servicenow-prod.fluidtopics.net/VwMdfmJAn_DTAUziZiQQyQ "Before the health or risk score can be calculated, you must specify the source from which data is to be collected. Data can be collected either through key performance metrics or external sources."). * The source and the resolving context tables must be correctly configured. See [Set up the context engine mapper](https://servicenow-prod.fluidtopics.net/6Kznn2j72apZF5MldOtVYQ "After you have defined the data source, the next step is to specify the record in the context table for which it is applicable."). {#account-lifecycle-create-outcome__ul_ykt_j1q_zdc} {#account-lifecycle-create-outcome__ul_fvz_bvx_zbc} |
   |   ||
   | Base value | Starting point or base value for this outcome. |
   | Target value | Target value that is to be achieved. |
   | Current value | Current value of the success outcome. |
   [Table 1. Success outcome form]

   {#account-lifecycle-create-outcome__table_olw_rwv_zbc}
4. Click Save to create a new success outcome.
{#account-lifecycle-create-outcome__steps_cqm_tbx_zbc}

*[\>]: and then