--- sourceDocument: Xanadu Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Release Notes ft:clusterId : - rn bundleId : - rn --- # Now Assist for Financial Services Operations (FSO) release notes # Now Assist for Financial Services Operations (FSO) release notes {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The ServiceNow® Now Assist for Financial Services Operations (FSO) application brings generative AI to Financial Services Operations. By creating summaries of the card disputes and insurance claims from the case records, agents can quickly view the key details. Now Assist for FSO is a new application in the Xanadu release. ## Now Assist for FSO highlights for the Xanadu release {#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-highlights} Xanadu Patch 10{#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-highlights-3} Implement security in Now Assist for FSO skills with access control lists (ACLs). [Early Availability](https://servicenow-prod.fluidtopics.net/yBFTl0lL7IReSmFoGpZGCA "The Xanadu release contains important problem fixes."){#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-highlights-1} Enable agents to review card dispute and insurance claim cases more effectively by using the case summarization skill to generate an overview of key details. See [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-highlights-2} Important: Now Assist for FSO is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## Now Assist for FSO features {#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-new-features} **Xanadu Patch 10** [ACL security implementation](https://www.servicenow.com/docs/access?context=configuring-security-in-now-assist-for-fso&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : Now Assist for FSO can be configured to enable security implementation to execute generative AI skills through ACLs and user identities. Some predefined ACLs are provided for case summarization. **Early Availability** [Case summarization skill](https://www.servicenow.com/docs/access?context=now-assist-case-summary&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) : Designed to save time for your agents by allowing them to condense a record to a short summary (when configured). Now Assist for FSO includes the customized skills that can be configured to use for specific card dispute and insurance claim use cases. [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) : Enable your agents to access Now Assist skills in a panel that is available in Financial Services Workspace. After configuration, agents can summarize the viewed record or a specific case number in Now Assist panel. [Now Assist Admin console](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) : Use the Now Assist Admin console to activate and configure the capabilities and individual skills. For example, you can designate which roles have access to a skill, or whether the skill is available in Financial Services Workspace, the Now Assist panel, or both. [Skill availability restricted by user role](https://www.servicenow.com/docs/access?context=configure-now-assist-for-fso&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : Specify the roles that can access the case summarization skill. ## UI changes {#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-ui-changes} [Now Assist icon in Next Experience Unified Navigation](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) : You can now use the Now Assist icon in the Next Experience UI Framework to open the Now Assist panel. ## Activation information {#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-activation} Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-activation-1} ## Additional requirements {#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-additional-reqs} The Now Assist for FSO application requires a Financial Services Operations Professional Plus or Enterprise Plus license.{#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-additional-reqs-1} ## Related ServiceNow applications and features {#now-assist-for-financial-services-operations-rn__now-assist-for-financial-services-operations-rn-related-apps} [Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) : ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences. [Now Assist skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) : Use the Now Assist generative AI skills to enable the needs of users in different workflows, such as case summarization. [Now Assist case or incident summarization](https://www.servicenow.com/docs/access?context=now-assist-case-summary&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) : The Now Assist case summarization skill is designed to support quick learning of case or incident details.