---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Using Customer Engagement Sequences

# Using Customer Engagement Sequences {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Sales representatives view and work on sequence tasks assigned to them using the Customer Engagement Sequences application.

## Overview of using Customer Engagement Sequences {#using-customer-engagement-sequences__cf-using-parent-workflow}

Access the Customer Engagement Sequences app from the CSM Configurable Workspace to view your sequence tasks and complete predefined activities listed within it.
* **[View sequence tasks](https://servicenow-prod.fluidtopics.net/gl4zkdb1QS4Ak74PXZ5Ibg)**   
  View sequence tasks assigned to you from the CSM Configurable Workspace.
* **[Complete predefined customer engagement tasks](https://servicenow-prod.fluidtopics.net/oyhzC8NMlX~FSWPeoh0W8A)**   
  Execute predefined sequence steps in your sequence tasks in the CSM Configurable Workspace to engage with your prospective customers.