---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add product visuals

# Add product visuals {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add visuals to your product offering in Sales Customer Relationship Management that let agents easily see what the product looks like.

## Before you begin

Role required: sn_prd_pm_product_catalog_admin and sn_prd_pm_product_catalog_manager

## About this task

Add images to your product offerings so that order agents see the products they're placing into orders and quotes.

## Procedure

1. In the CSM Configurable Workspace, select the List ![]() view.
2. Navigate to OfferingsProduct Offerings and select the product offering that you're working with.
3. Select the Product Visuals tab.
4. Select New.
5. On the form, fill in the fields.  
   {#som-product-config-add-visuals__table_zdp_ljt_g1c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the visual. |
   | Product offering | Name of the product. |
   | Active | Option indicating that a thumbnail image is used to depict the product. |
   | Thumbnail image | Thumbnail visual of your product offering. Select Attach Image to upload the thumbnail image. |
   | Primary | Option indicating that the thumbnail visual is the primary visual. |
   | Image | Visual of your product offering. Select Attach Image to upload the image. |
   [Table 1. Product Visuals]

   {#som-product-config-add-visuals__table_zdp_ljt_g1c}
6. Select Save.  
   Note:  
   You must turn on the display of product visuals in product catalogs. For more information, see [Activate the display of product catalog visuals](https://servicenow-prod.fluidtopics.net/iZEDt9Ac98lHRn19xurXgA "Turn on the display of product images shown in the product tiles of product catalogs by using the sn_prd_pm.show_product_visuals_on_catalog_ui system property.").
{#som-product-config-add-visuals__steps_dy1_ccl_f1c}

## What to do next

* [Create product characteristics and characteristic options](https://servicenow-prod.fluidtopics.net/sLlG90gQdTM0qQdvU_s1kA "Add product characteristics and characteristic options that you can later add to your product offering in Sales Customer Relationship Management.")
* [Add product catalog categories](https://servicenow-prod.fluidtopics.net/yw5tL2z7akSCcRkPNt1GdA "Use the Product Offering Categories tab to organize your products in groups in Sales Customer Relationship Management.")
* [Create product offering relationships](https://servicenow-prod.fluidtopics.net/wm6gZ2ieui0sKM1qaqg8XA "Create product relationships to bundle products and services together to make ordering more convenient. Product offering relationships drive the order capture experience by letting you group multiple product offerings into bundles. Bundles can also be added to other bundles in relationship groups.")
* [Add related contracts to product offerings](https://servicenow-prod.fluidtopics.net/LQOsl6K9IQqeX3CFwa8x4g "Add related contracts to your product offerings in the Sales Customer Relationship Management application.")
* [Add a unit of measure to a product offering](https://servicenow-prod.fluidtopics.net/EBHv1FdaUKM_9mH_k7zLoQ "Add a unit of measure (UOM) to a product offering in Sales Customer Relationship Management.")
* [Create a product offering version](https://servicenow-prod.fluidtopics.net/ROxljy0eaEqi6sIrKyxoaQ "Create a version of a product offering when updates are needed to a published offering in Sales Customer Relationship Management.")
* [Create product offering relationship groups](https://servicenow-prod.fluidtopics.net/OMwmCtFn4GDax0~k4B~qZg "Use relationship groups to organize child offer options or relationships into logical groups and set up cardinality rules at the group level in Sales Customer Relationship Management. Groups of product offerings then appear on the product configurator.")
{#som-product-config-add-visuals__ul_f3t_kfk_f1c}

*[\>]: and then