---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create product characteristics and characteristic options

# Create product characteristics and characteristic options {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Add product characteristics and characteristic options that you can later add to your product offering in Sales Customer Relationship Management.

## Before you begin

Role required: sn_prd_pm_product_catalog_admin and sn_prd_pm_product_catalog_manager

## About this task

Use this procedure to build product characteristics and characteristic options, which you add to product offerings. For example, If the product offering is a bike, characteristics might include bike size and color, and the
characteristic options are the option choices, such as the various bike sizes and colors available. The options appear in the product configurator as agents are creating orders or building quotes.

## Procedure

1. In the CSM Configurable Workspace, select the List ![]() view.
2. Navigate to CharacteristicsCharacteristics.
3. Select New.
4. In the form, fill in the fields.  
   {#som-product-config-add-characteristics__table_otz_zqz_m1c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the product characteristic. |
   | Code | System-generated alphanumeric number based on the product characteristic name. Although system generated, you can edit the code to represent a SKU or any other industry specific product codes. |
   | Description | Brief description of the characteristic, for example DSL speed. |
   | Input type | List of input options that identify the functionality for the characteristic. Depending on the input type, additional options become available: * Address: Input for the entry of an address * Attachment: Input for the attachment of an external document. * CheckBox: Option that you select or clear. * Choice: Options that you choose for the characteristic. If you select Choice, you can define options for the characteristic in the Characteristic Options tab. * Date/time: Input for the entry of a date and time of day. * Duration: Input for the entry of a duration of time. * Email: Input for the entry of an email address. * Label: Input for the selection that enables the production of a label. * Single Line Text: Input for the free-form entry of a single line of text. * Yes/No: Input that requires the selection of a Yes/No response. {#som-product-config-add-characteristics__ul_krk_qjf_n1c} |
   [Table 1. Create New Characteristic]

   {#som-product-config-add-characteristics__table_otz_zqz_m1c}
5. Select Save.  
   Depending on the Input type you selected, you may need to complete additional steps if the new characteristic has more options.
6. If the new characteristic has more options, complete the following steps:
   1. In the Characteristic Options tab, select New.
   2. Enter the Option for the characteristic and select Save.  
      The option is added to the characteristic. Repeat this step to add as many options as needed. Later, when you are configuring product offerings, you can add the characteristics and options.
   {#som-product-config-add-characteristics__substeps_tzy_51s_hbc}

## What to do next

* [Add product visuals](https://servicenow-prod.fluidtopics.net/nyfK_M9zrSWc0TG9k~lW6A "Add visuals to your product offering in Sales Customer Relationship Management that let agents easily see what the product looks like.")
* [Add product catalog categories](https://servicenow-prod.fluidtopics.net/yw5tL2z7akSCcRkPNt1GdA "Use the Product Offering Categories tab to organize your products in groups in Sales Customer Relationship Management.")
* [Create product offering relationships](https://servicenow-prod.fluidtopics.net/wm6gZ2ieui0sKM1qaqg8XA "Create product relationships to bundle products and services together to make ordering more convenient. Product offering relationships drive the order capture experience by letting you group multiple product offerings into bundles. Bundles can also be added to other bundles in relationship groups.")
* [Add related contracts to product offerings](https://servicenow-prod.fluidtopics.net/LQOsl6K9IQqeX3CFwa8x4g "Add related contracts to your product offerings in the Sales Customer Relationship Management application.")
* [Add a unit of measure to a product offering](https://servicenow-prod.fluidtopics.net/EBHv1FdaUKM_9mH_k7zLoQ "Add a unit of measure (UOM) to a product offering in Sales Customer Relationship Management.")
* [Create a product offering version](https://servicenow-prod.fluidtopics.net/ROxljy0eaEqi6sIrKyxoaQ "Create a version of a product offering when updates are needed to a published offering in Sales Customer Relationship Management.")
* [Create product offering relationship groups](https://servicenow-prod.fluidtopics.net/OMwmCtFn4GDax0~k4B~qZg "Use relationship groups to organize child offer options or relationships into logical groups and set up cardinality rules at the group level in Sales Customer Relationship Management. Groups of product offerings then appear on the product configurator.")
* If you're creating telecommunications products, create the product, service, and resource specification categories and associate them with model categories.
{#som-product-config-add-characteristics__ul_f3t_kfk_f1c}

*[\>]: and then