---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Revise an inflight order or request a cancellation

# Revise an inflight order or request a cancellation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Revise an inflight order, or order line item, or request a cancellation of a customer order or a service order when a user requests it or your internal personnel determine an order revision or cancellation is
necessary.

## Before you begin

Role required: sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_manager

## About this task

Order revision or cancellation is a two-step process. First, an operator makes the required updates or requests that an order or order line item is to be canceled. Next, when the order is created, an order fulfillment or service order manager approves the revision or cancellation request.

## Procedure

1. Navigate to AllCustomer Order ManagementWorkspaceConfigurable Workspace Home.
2. Select, revise, or request a cancellation of the customer order, customer order line item, service order, or service order line item.
{#revise-inflight-order-request-cancellation__steps_qnd_vw5_t4b}

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