---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Review and approve order revisions or cancellations requests

# Review and approve order revisions or cancellation requests {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review a customer or service order that has a pending revision or cancellation
request so that you can make sure that the order is correct and complete. You can also
approve the order and order line item revisions or cancellations requests.

## Before you begin

Role required: order_approver, order_viewer,
sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_manage,
sn_ind_tmt_orm.service_order_agent

## About this task

When you approve a revised order, it enables it to continue in its modified state through the rest of the fulfillment process. When you approve a cancellation request, it finalizes the cancellation and prevents the order from continuing through fulfillment processing.

To learn more about how the states of
orders change when you approve them, see [Key inflight order change and cancellation request fields](https://servicenow-prod.fluidtopics.net/W50e9Z1pQ3FsM98AfTlxqg#key-inflight-order-change-cancellation-request-fields "Learn how the ServiceNow AI Platform uses key fields in the Customer Order and Order Line Item forms to track your order changes and cancellation requests. You can see how these fields operate and what information they show you when you revise or request a cancellation of an order, or order line items.").

## Procedure

1. Navigate to AllCustomer Order ManagementWorkspaceConfigurable Workspace Home.
2. Select the customer order or service order that you want to approve revisions or cancellation requests for.
3. In the customer order or service order, review the revision or cancellation request, and then click Save if you made any changes.
4. To formally approve the order revision or cancellation, click Approve.
{#review-and-approve-or-decline-order-cancellation-requests__steps_qnd_vw5_t4b}

## Result

Orders with unapproved revisions have a Revision in Progress state. When you approve them, their state changes to In Progress. Orders with unapproved cancellation requests have an Assessing the Cancellation state. When you approve them, their order state changes to Cancellation in Progress.

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