--- sourceDocument: Xanadu Sales Customer Relationship Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Sales Customer Relationship Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Quote Management # Quote Management {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Quote Management is an application used to create and manage product quotes. Quote Management can be a separate application or part of the Sales Customer Relationship Management (SOM) application. A quote is a formal offer for products and services, proposed at specific prices and related payment terms, which is sent to a prospective customer or consumer. In the context of Sales Customer Relationship Management, quotes can be created from the Opportunity Management application or quotes can be created separately, depending on your configuration. Figure 1. Quote workflow in Sales Customer Relationship Management ## Quote Management interface {#quote-management__section_vk2_2x3_vzb} The Quote Management application is integrated with the product offering catalog and product configurator to help sales agents build quotes easily and conveniently. The Quote Management interface contains the following tabs: {#quote-management__table_vsl_wh2_fbc__entry__2} | Tab | Description | |-|-| | [Details tab](https://servicenow-prod.fluidtopics.net/QanxAysX6JqS8tyJrr7vDg "Use the Details tab to add basic information to a quote.") | Add basic information for the quote. | | [Catalog tab](https://servicenow-prod.fluidtopics.net/3AnZndQVpYs~fy~DdGWqdA "Use the Catalog tab in Quote Management to add products to your quote.") | Search for and add products to your quote using the product configurator. Pricing is also managed through the product offering catalogs. | | [Line Items tab](https://servicenow-prod.fluidtopics.net/bKOZfHRYxYuQmS0wGVpGBA "Use the Quote Line Items tab to review and update products in your quote and to add additional line items.") | Add different line items to a quote. In each quote line item, you can update product characteristics and add pricing adjustments. | | [Revisions tab](https://servicenow-prod.fluidtopics.net/9X14TdLh6sQS2ttuG7DhZA "Use the Revisions tab to create and view the versions of your quote.") | Create multiple versions of a quote. | | [Customer Orders tab](https://servicenow-prod.fluidtopics.net/sxCCKRCtFOlnYzllWwbslQ "Use the Customer Order tab to convert a quote into a customer order in Quote Management.") | Turn your quote into a customer order. | | [Pricing Adjustment tab](https://servicenow-prod.fluidtopics.net/xUMjcA7nfSgQMta~OJ9kYQ "Use the Pricing Adjustments tab in Quote Management to view and update manual pricing adjustments made to order line items in your quote.") | View and update pricing adjustments. | [Table 1. Quote Management tabs] {#quote-management__table_vsl_wh2_fbc} Figure 2. Quote Management Details tab ## Quote Management integration with product offering catalogs {#quote-management__section_hpc_ry3_vzb} Quote Management is integrated with the product catalog and pricing to make adding products to your quote easier and convenient. Agents use the catalog to browse product offerings and the product configurator to add options and pricing to your products. Then they simply add them to the quote. Pricing adjustments that are fetched based on pricing matrices rules are automatically added and presented in the quote. ## Product configurator {#quote-management__section_ly3_zy3_vzb} The product configurator lets your agents configure products in the following ways: * Browse and add configurable product offerings from the catalog to create quote lines. * Select product options and view product relationships. {#quote-management__ul_wgx_cz3_vzb}The product configurator uses Sales Customer Relationship Management primitives to create and update quote lines and characteristics. Figure 3. Building a quote with the product configurator ## Configure and create quote line items {#quote-management__section_urb_vz3_vzb} From the product catalog, browse and add product offers to create quote lines and characteristics. With the product configurator, characteristics options and relationships can be changed and updated in the Catalog tab for Quote Management. The product configurator uses Quote Management primitives to create and update quote lines and characteristics. ## Add pricing adjustments to quotes {#quote-management__section_wdz_31j_vzb} Quote Management integrates with the pricing engine to get the list price and price adjustments for the product offers in your quote. Auto-pricing adjustments are fetched from the pricing engine. Manual pricing adjustments are added by the agent. Pricing adjustments include markups, markdowns, and price overrides. Total Adjustments are applied to each line item with the cumulative total from each line rolled up to total. Quote Management lets sales agents add the following types of manual pricing adjustments: * Markup amount - add a markup amount to a product. * Markdown amount - add a markdown amount to a product. * Markup % - add a markup percentage to a product. * Markdown % - add a markdown percentage to a product. * Price override - override a price and set a new price. {#quote-management__ul_mcs_51j_vzb} ## Adding cost books in Quote Management {#quote-management__section_k4d_jd1_bbc} A cost book contains the unit costs for product offerings. Cost books provide your agents with the following benefits: * Profit margin calculation: Ability to calculate the profit margin by subtracting the cost price from the quoted selling price, helping your sales team verify that their pricing strategy aligns with desired profit margins, * Discount management: Apply discounts to quotes based on cost prices to incentivize bulk purchases or long-term commitments for flexible pricing strategies while maintaining profitability and competitive incentives to your customers. * Negotiation support: Use cost prices as a reference during negotiations with your customers or suppliers. It provides a transparent basis for discussions, helping you build trust and facilitating fair and mutually beneficial agreements. {#quote-management__ul_ljz_cm1_bbc} To learn more about cost books and their configuration, see [Pricing Management](https://servicenow-prod.fluidtopics.net/jxC5Jw7XtcX2yOL2Z_8XoQ "The Pricing Management application enables your organization to set, manage, and optimize pricing strategies for any Sales Customer Relationship Management solution. These pricing strategies enable your sales team to generate leads, opportunities, quotes, and orders with accurate and competitive pricing quickly."), [Create and publish a cost book](https://servicenow-prod.fluidtopics.net/438002_SNxUpTL78sG3OoA "Create a cost book that defines the unit costs for products and services in Sales Customer Relationship Management."), [Create a cost book line](https://servicenow-prod.fluidtopics.net/Puhss9DAEQ_nZ3asprQEHQ "Create a cost book line that defines the unit cost for a product offering."), and [Install and configure Quote Management](https://servicenow-prod.fluidtopics.net/_Cuoi8IMlb3EFd403RDU9w "Learn how to set up Quote Management so that your sales agents can create and manage customer quotes."). ## Creating PDF documents in Quote Management {#quote-management__section_m5k_yxr_4dc} Once your quote is completed, you can send it to customers for review and signing by creating a pdf and emailing it. The pdf can be configured with logos and also connected to services like Docusign. This allows you to communication and confirm quote offerings. ## View line items as a hierarchical list {#quote-management__section_nrp_qvp_sdc} Sales Agent view quote line items as a hierarchical list, which helps organize quote with many line items. ## What to do next {#quote-management__section_e1l_wvw_y1c} To learn about setting up Quote Management, see [Install and configure Quote Management](https://servicenow-prod.fluidtopics.net/_Cuoi8IMlb3EFd403RDU9w "Learn how to set up Quote Management so that your sales agents can create and manage customer quotes.").