---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add pricing adjustment to a quote line item

# Add pricing adjustment to a quote line item {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add pricing adjustments to quote line items after the line item is created. Pricing adjustments can help support agents as they work through the quote building process.

## Before you begin

Role required: sales_agent

## About this task

Agents can make pricing adjustments for quote line items as a way to incentive customers during the quote process. Sales agents have the following price adjustment options:
{#quote-management-add-pricing-adjustment__table_k3j_scx_zzb__entry__2}

| Adjustment Type | Description |
|-|-|
| Markdown % | Percentage for a markdown in price. |
| Markdown amount | A dollar amount of a markdown in price. |
| Markup % | Percentage for the markup in price. |
| Markup amount | A dollar amount for a markup in price. |
| Price Override | Overrides the product price with a new price. |
[Table 1. Pricing adjustment types]

{#quote-management-add-pricing-adjustment__table_k3j_scx_zzb}

## Procedure

1. In the CSM Configurable Workspace, select the List ![]() view.
2. Select QuotesAll.
3. Select the quote line item for a pricing adjustment.
4. In the adjustment dialog, use the Adjustment type menu to select an adjustment type.
5. Enter an adjustment value in the Adjustment value.
6. Add a description of the price adjustment.
7. Select Save.
{#quote-management-add-pricing-adjustment__steps_cxh_wjx_zzb}

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