---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Post-upgrade order migration

# Post-upgrade order migration for the Business Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Migrate draft proxy order carts to the new sales cart to avoid having your customers lose products they added to their carts on the Business Portal

## Before you begin

Ensure that the Sales Cart application has been installed. For more information, see [Install Sales Cart](https://servicenow-prod.fluidtopics.net/3jnqvgqyBBdMMn_Glk7VlQ "You can install the Sales Cart plugin (sn_sales_cart) if you have the admin role.The application installs related ServiceNow Store applications and plugins if they are not already installed.").

Role required: admin

## About this task

Note:  
If you have used the Business Portal and are upgrading to the Zurich release, you must run the Migrate proxy orders to sales cart scheduled job after installing the Sales Cart application. This job migrates the draft proxy order carts to the new sales cart and prevents your customers from losing products added to their carts on the Business Portal.  
The Migrate proxy orders to sales cart scheduled job performs the following actions:

* Migrates items from customers' existing cart to the new sales cart
* Creates cart-related records in the Sales Cart tables
* Updates the value of the sn_sales_cart.show_cart_migration_msg property to false
{#post-upgrade-task-business-portal__ul_nfd_ysz_zfc}  
Until you run the this job, the following message is displayed to your customers on the Business Portal:

```
A system update cleared your cart. Please contact your administrator for help.
```

## Procedure

1. Select AllSystem DefinitionScheduled Jobs.
2. On the Scheduled Jobs page, enter <kbd class="ph userinput">Migrate proxy orders to sales cart</kbd> in the search field.
3. Select the job.
4. On the Scheduled Script Execution page, select Execute Now.

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