---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Sales Customer Relationship Management

# Sales Customer Relationship Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how you can use the ServiceNow® Sales Customer Relationship Management (Sales CRM) applications to manage the product sales life cycle in your organization. Your agents can use these applications to generate pre-sales leads and opportunities, provide sales quotes, capture and fulfill orders, work with contracts and entitlements, and manage the customer order workflow for changes.{#order-mgt-overview__order-mgmt-telco-media-short-desc}

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| [Explore Learn how you can use the Sales and Order Management applications.](https://servicenow-prod.fluidtopics.net/jDg_YiCpHtSWti6UUkPcnQ "Whether you're starting or expanding a Sales Customer Relationship Management (Sales CRM) implementation, learn more about its available applications and workflows for pre-sales engagement, order capture and fulfillment, and post-sales activities in your organization.") | [Configure Plan and configure your Sales and Order Management implementation.](https://servicenow-prod.fluidtopics.net/iMy1JZikEWzD9JMqXV5Ubg "Set up the Sales Customer Relationship Management (Sales CRM) applications so that your agents can work on various stages of the product sales life cycle, such as sales opportunities, quotes, order capture and fulfillment, contracts and entitlements, and also the basic product catalog and pricing features used by each application.") | [Integrate Extend capabilities in Sales and Order Management by integrating with other applications.](https://servicenow-prod.fluidtopics.net/edjkV4KThuDeiD4RzdCZwA "You can use various ServiceNow store applications and integrations to further extend the capabilities of Order Management.") |
| [Use Use the Sales and Order Management applications as an agent.](https://servicenow-prod.fluidtopics.net/GV~~AvYpk~HVKY8VCzyDDA "As agents and managers, you use the CSM Configurable Workspace to complete various tasks when using the Sales Customer Relationship Management applications. From the workspace you can access product catalogs to see the product offerings available in your organization. You also use the product configurator to create quotes and orders, manage sold products and product inventory, and work on MACD orders.") | Reference Get details about components such as fields, tables, and properties. |   |
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{#order-mgt-overview__table_qq4_trz_3tb}