---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order Management data model

# Order Management data model {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Order Management data model provides a framework that enables you to
capture, manage, orchestrate, and fulfill customer orders and external service orders for products and services.

## Order life cycle {#order-mgt-order-data-model__section_x5k_wqk_4nb}

In Order Management,
a customer order
moves through the various stages of an order's life cycle.  
{#order-mgt-order-data-model__table_erd_s5g_snb__entry__2}

| Stage | Description |
|-|-|
| Customer order | Main order entity that is captured and created for managing the end-to-end life cycle of a customer request for products or services. |
| Enrichment | Additional information that is required for the order decomposition and for the fulfillment process. Attributes and elements can be added to orders that are required for downstream applications, such as billing or activation. |
| Decomposition | Order that is split into multiple suborders for fulfillment. |
| Orchestration | Order fulfillment coordination that uses a fulfillment flow. |
[Table 1. Order life cycle]

{#order-mgt-order-data-model__table_erd_s5g_snb}

## Order enrichment and decomposition process {#order-mgt-order-data-model__section_dlh_nwv_hrb}

A customer order can have one or more order line items. The enrichment and decomposition process creates the required product, service, and resource order for each order line item, using the specification relationship
information in the Product Catalog. The following diagram
is an example of how a customer order can be
enriched and decomposed.
Figure 1. Order enrichment and decomposition process

The fulfillment plan uses decision tables to match the flow for a product order. The assigned flow then triggers the required order fulfillment tasks.  
The following diagram shows how the fulfillment process works for a telecommunications product order.Figure 2. Order fulfillment workflow example