---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Inflight change order management

# Inflight change order management in Order Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

By using inflight change order management, you can determine how to manage changes for customer orders that are still being
fulfilled. By managing inflight changes, your organization can reduce operational costs and deliver a better customer experience.

You can use an inflight change to modify a
customer order that is still in fulfillment. You define a point of no return (PONR) after which the order can't accept any change. After an inflight change is received and approved, order management dynamically assesses the impact
of the requested change and automatically generates a plan to orchestrate the order correctly. With Order Management, your organization can manage the inflight changes
more easily, reduce operational costs, and deliver a
better customer experience.

To learn more about how to change or cancel an inflight order request, see [Managing inflight order changes and cancellation requests](https://servicenow-prod.fluidtopics.net/lQfMuHiwlm2ifxYiHnGEIw "Manage how your organization receives changes for customer orders, service orders or individual line items that are still being orchestrated and fulfilled. By using inflight change order management, you can designate when you permit such changes. You can also assess the impact of the requested changes for an order or order line item, and automatically generate a plan to compensate for them when you approve the revision or cancellation request.").