---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Using Business Portal

# Customer self-service using the Business Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customers can use the Business Portal to browse product catalogs, create product orders, create and view order cases in Order Management.

## Creating orders using the Business Portal {#order-mgt-business-portal__section_h4l_g1w_b2c}

The Business Portal uses the product catalog to let customers browse and configure products. Customers can also build orders and submit them for fulfillment.Figure 1. The Business Portal product catalog

## Viewing products in the shopping cart in the Business Portal {#order-mgt-business-portal__section_lct_m1w_b2c}

Customers can view products in their shopping cart using the Business Portal. Customers are also submit orders to start the fulfillment process.
Figure 2. Business Portal shopping cart

## Creating and viewing order cases {#order-mgt-business-portal__section_dnn_qqs_1fc}

Customers can create and view order cases for orders or order line items using the Business Portal.