---
sourceDocument: Xanadu Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/order-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Monitoring Jeopardy Management

# Monitoring Jeopardy Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn't delayed.  
When Jeopardy Management is added to fulfillment task flows, Jeopardy Management tracks the time to complete tasks and creates a predictive assessment of the risk level to the fulfillment plan. If a task is taking longer than the defined time, jeopardy alerts are
shared.

The following table describes where you can view the jeopardy status.
{#monitoring-jeopardy-management__table_mzk_d5r_wxb__entry__2}

| Jeopardy status | Description |
|-|-|
| In Jeopardy enabled order forms, look for the Jeopardy Level column | Look for jeopardy status in the Jeopardy Level column of the order status form. Jeopardy levels include Low, Medium, High, and Critical. |
| Order Orchestration View | Navigate to Customer OrderOrderOrder Line ItemOrchestration. Each Orchestration tile shows the task and Service Level Agreements (SLA) progress. |
| SLA Definition Progress Bar | Navigate to Customer OrderOrderOrder Line ItemTaskSLA and view the status bar. The status bar shows the SLA progress, for example: * Green: SLA progressing on its time line. * Red: Task is near the end of the critical percentage of allotted time. {#monitoring-jeopardy-management__ul_tm2_zky_1yb} |
[Table 1. Jeopardy status alerts]

{#monitoring-jeopardy-management__table_mzk_d5r_wxb}

*[\>]: and then